Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.
Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
Can one person with the right attitude accomplish anything?
On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Ed Roberts, General Manager of Bozard Ford Lincoln in St. Augustine, Florida. Ed shares his incredible journey from humble beginnings to technician and ultimately General Manager, proving what hard work, determination, and the right attitude can accomplish.
Plus, Ed takes us inside Bozard Ford's pioneering mobile service operation, one of the largest in the country, and explains how they're continuing to grow and expand.
From building a career to building a successful dealership operation, this episode is all about attitude, leadership, and refusing to settle.
6 Oct 2026
Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
In Part 1 of this Fixed Ops Focus conversation, Steve Shaw and Dave Rogers sit down with Stephen Jeffries, Senior Performance Specialist at Xtime by Cox Automotive, to tackle one big question: Should AI or humans be booking your service appointments?
Stephen explains how Xtime approaches scheduling, where AI can improve the process, and why the human still needs to stay in control. Plus, what dealers can do to improve performance in the service drive instead of expecting technology to fix a bad process.
Coming in Part 2: the multi-point inspection and video MPI.
1 Oct 2026
Episode 94 - Stop Managing Your Service Department by Email
Sending an email to your team is not training. In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers call out managers who lead from the inbox and mistake hitting “send” for actually coaching their people. Real leadership happens face-to-face — through training, feedback, accountability, and showing up for your team.
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