by Mr Joshua Taylor
Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: <a href="https://www.youtube.com/@wrenchturners?sub_confirmation=1">Wrench Turners Podcast on YouTube</a>. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. <a href="https://www.linkedin.com/in/mrjtaylor/">Wrench Turners on LinkedIn</a> Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.
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Publishing Since
12/3/2022
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July 31, 2026
<p>Parts can make or break the rhythm of a service department.</p><p><br></p><p>In this episode of The Wrench Turners Podcast, Shawn Parrett joins me to talk about the real life of the parts counter, how parts leaders support technicians, and why communication between parts, advisors, and the shop matters more than most dealerships admit.</p><p><br></p><p>Shawn has nearly 30 years in automotive parts, from wholesale parts to parts manager, and he brings a direct message for technicians, advisors, parts people, and fixed ops leaders:</p><p><br></p><p>Always have an answer.</p><p><br></p><p>We talk about obsolescence, lost sales, inventory decisions, technician trust, service advisor communication, leadership, humility, consistency, and why the best parts departments remove friction instead of creating it.</p><p><br></p><p>This episode is for anyone in dealership fixed operations who wants the shop, parts counter, and service drive to work better together. Shawn explains how a strong parts department helps technicians stay moving, helps advisors sell with confidence, and helps the dealership win.</p><p><br></p><p>Negative Pushes</p><p>Positive Pulls</p><p>God Bless</p><p><br></p><p>j.</p><p><br></p><p>Follow Shawn</p><p>https://www.linkedin.com/in/shawn-parrett-48390b79/</p><p><br></p><p>⚠️ Disclaimer:</p><p>I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.</p><p><br></p><p>Listen to The Wrench Turners Podcast:</p><p>Spotify:</p><p>https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb</p><p>Instagram:</p><p>https://www.instagram.com/mrjoshuataylor/</p><p>LinkedIn:</p><p>https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>Chapters</p><p>0:00 Meet Shawn Parrett</p><p>1:52 Getting Started in Automotive Parts</p><p>7:00 Humility, Drive, and Consistency</p><p>11:38 Learning Through the 2008 Recession</p><p>21:11 What Technicians Need to Know About Parts</p><p>27:46 How Parts Managers Think About Inventory</p><p>32:17 Training Green Parts People the Right Way</p><p>37:28 The Best Parts People Always Have an Answer</p><p>40:59 How Parts Helps Service Sell More Work</p><p>42:26 Shawn’s Advice for Technicians</p><p><br></p>
July 29, 2026
<p>AI can improve your writing, organize your thoughts, analyze reports, and remove hours of repetitive work.</p><p><br></p><p>But what happens when everyone starts sounding the same?</p><p><br></p><p>In Season 3, Episode 1 of Earned Influence, Wendy Reeves, Mindy Williams, Kaylee Felio, and Joshua Taylor discuss how leaders can use AI without losing their authenticity, judgment, privacy, or connection with the people they serve.</p><p><br></p><p>Kaylee explains why she stepped away from social media after AI-assisted content started feeling too polished and predictable. Mindy shares how she uses AI for training, reporting, KPIs, and customer follow-up while making sure the final message still sounds like her. Wendy breaks down practical dealership applications, including BDC coaching, performance reporting, data analysis, and the risks of employees entering dealership or customer information into unsecured tools.</p><p><br></p><p>The conversation also explores how AI can reduce administrative work, summarize overloaded inboxes, improve leadership preparation, and help technicians turn frustrating processes into prototypes that management and engineering can understand.</p><p><br></p><p>AI should eliminate repetition, not responsibility.</p><p><br></p><p>It should help organize your thoughts, not manufacture your beliefs.</p><p><br></p><p>And it should make you more capable without slowly teaching you to sound like everyone else.</p><p><br></p><p>Negative pushes. </p><p>Positive pulls.</p><p>God Bless</p><p><br></p><p>j.</p><p><br></p><p>Featuring:</p><p>Wendy Reeves of BDC Angels</p><p>https://www.linkedin.com/in/wendy-reeves/</p><p>https://www.linkedin.com/company/bdcangels/</p><p>Mindy Williams of Carter Myers Automotive</p><p>https://www.linkedin.com/in/mindy-williams-700b791b7/</p><p>https://www.linkedin.com/company/carter-myers-automotive/</p><p>Kaylee Felio of PartsEdge</p><p>https://www.linkedin.com/in/kayleefelio/</p><p>https://www.linkedin.com/company/partsedge-inc-/</p><p>Hosted by Joshua Taylor</p><p>Listen to The Wrench Turners Podcast:</p><p>Spotify:</p><p>https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb</p><p>Instagram:</p><p>https://www.instagram.com/mrjoshuataylor/</p><p>LinkedIn:</p><p>https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>⚠️ Disclaimer:</p><p>I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.</p><p><br></p><p>Chapters</p><p>00:00 Earned Influence Returns</p><p>00:53 Why Kaylee Stopped Posting</p><p>02:41 Using AI Authentically</p><p>03:36 AI Inside the Shop</p><p>05:11 Humanity Builds Trust</p><p>06:47 Wendy’s AI Workflow</p><p>09:30 Dealership AI Integration</p><p>11:51 Writing With Less</p><p>13:55 Automating Daily Work</p><p>15:26 AI Creates Opportunity</p>
July 27, 2026
<p>The parts department is expected to identify the right components, manage inventory, prevent obsolescence, handle warranty returns, navigate supply chains, source emergency parts, and keep technicians productive.</p><p><br></p><p>Yet in many dealerships, parts people are still treated like an afterthought.</p><p><br></p><p>Marshall, Brent Osmond, and Josh Arnold discuss what changes when parts becomes a recognized skilled trade rather than a position people are expected to learn through trial and error.</p><p><br></p><p>Brent explains how Canada’s Parts Technician apprenticeship can include component identification, engines, transmissions, hydraulic systems, inventory control, logistics, customs documentation, customer communication, and Red Seal certification.</p><p><br></p><p>The conversation then moves into the larger dealership problem: inconsistent training, limited mentorship, low professional recognition, and compensation that may not attract or retain highly capable people.</p><p><br></p><p>A great parts person can understand what a technician is asking for, recognize related service information, anticipate required bolts and consumables, reduce mistakes, and prevent unnecessary downtime.</p><p><br></p><p>The question is not whether parts people affect the repair process. They clearly do.</p><p><br></p><p>The question is whether dealerships are willing to train and treat them accordingly.</p><p><br></p><p>Subscribe for more conversations about technicians, dealership operations, leadership, training, and the people responsible for keeping the industry moving.</p><p><br></p><p>Negative Pushes</p><p>Positive Pulls</p><p>God Bless</p><p><br></p><p>j.</p><p><br></p><p>Follow Brent Osmond:</p><p>https://www.linkedin.com/in/brent-osmond-7b8302149/</p><p>Dynamic Diesel Solutions</p><p>https://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=all</p><p><br></p><p>Follow Marshall Sheldon</p><p>https://www.linkedin.com/in/marshall-sheldon-981349176/</p><p>Briggs Industrial Solutions</p><p>https://www.linkedin.com/company/briggs-industrial-solutions/</p><p><br></p><p>Follow Josh Arnold</p><p>https://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/</p><p>Continental Automotive Group</p><p>https://www.linkedin.com/company/continentalautomotivegroup</p><p><br></p><p>⚠️ Disclaimer:</p><p>I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.</p><p><br></p><p>Listen to The Wrench Turners Podcast:</p><p>Spotify:</p><p>https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb</p><p>Instagram:</p><p>https://www.instagram.com/mrjoshuataylor/</p><p>LinkedIn:</p><p>https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>Chapters</p><p>00:00 The Parts Credentialing Debate</p><p>02:18 Inside Red Seal Training</p><p>03:44 Inventory and Obsolescence</p><p>04:30 Emergency Parts Logistics</p><p>05:58 Great Parts People</p><p>08:36 Certification, Talent, and Pay</p><p>11:11 The Missing Apprenticeship</p><p>13:03 Parts Pay Versus Technicians</p><p><br></p>
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Content for Mechanics to live a happier, healthier, more productive life as a Mechanic.
Check YouTube for more content: <a href="https://www.youtube.com/@wrenchturners?sub_confirmation=1">Wrench Turners Podcast on YouTube</a>.
Businesses interested in Sponsoring the show, please reach out to me via Linkedin. <a href="https://www.linkedin.com/in/mrjtaylor/">Wrench Turners on LinkedIn</a>
Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away.
j.
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