Office Hours are in session with former Wall Street Journal reporter and corporate executive Monica Langley. In this leadership podcast, Monica sits down for unfiltered conversations with the sharpest minds in business–CEOs, founders, and innovators– at the intersection of today’s top business trends and current events. These executive interviews reveal defining moments and hard-won lessons that have shaped their way to the top. Monica brings relentless curiosity into intimate conversations in this business podcast that are only possible because of her tenure as a trusted confidant to and chro
United Flight Simulator - United CEO Scott Kirby and Monica Langley - Office Hours: Business Edition - Haslam College of Business
Monica Langley takes the controls of a flight simulator at United Airlines' pilot training center in Denver, with United captain Miles as her first officer and CEO Scott Kirby riding along in the jump seat. She takes off, flies past downtown Chicago, and brings the plane in for a landing.Along the way, Kirby talks about the center's 86 simulators and how fast United is growing, and Miles explains how United trains its pilots before they ever fly a real aircraft.Chapters0:00 Intro and Welcome to United's Pilot Training Center0:21 86 Simulators and Training Every Nine Months0:51 Growing Faster Than Any Airline in History1:32 Learning the Controls2:55 Takeoff3:55 Flying Toward Chicago4:53 Learning to Turn5:45 Flying Past Willis Tower6:00 Starting the Descent7:21 Is Landing the Hardest Part?8:10 31 Years at United9:26 Practicing the Flare10:15 Repositioning and Flying by Instruments11:21 Final Approach12:43 Touchdown13:38 The CEO in the Jump Seat14:00 How United Trains New Pilots14:48 Line Check Pilots and the First Real Flight15:10 Training One Plane at a Time15:37 Honorary Wings#OfficeHours #ScottKirby #UnitedAirlines #FlightSimulator #HaslamCollegeOfBusiness
7 Oct 2026
Leadership - United Airlines - Office Hours: Business Edition - Haslam College of Business
Monica Langley talks leadership with United Airlines CEO Scott Kirby at United's flight training center in Denver. Kirby traces his no-excuses philosophy back to the Air Force Academy, explains why he knows the numbers but doesn't manage them, and makes the case that using AI to summarize your reading leaves you stuck with the consensus.He also talks about being direct, why he asks the most junior person in the room to speak first, and why United looks for pilots people would want to spend four days with.
30 Sept 2026
You @ United - United CEO Scott Kirby - Office Hours: Business Edition - Haslam College of Business
Monica Langley is at United's flight training center in Denver to talk business with CEO Scott Kirby. They discuss United's history museum, beside the memorial to the employees lost on 9/11, then get into Kirby's competitive streak, merger talk, and his case that Chicago should be the biggest hub in the world.Kirby explains why his main job is making employees proud, why he wouldn't buy a foreign flag airline, what United borrows from Apple, and why he wants people to think United is cool.
19 Aug 2026
Angie Hicks on the 2026 Housing Market - Office Hours: Business Edition - Haslam College of Business
Angi founder Angie Hicks returns to Office Hours: Business Edition to talk with Monica Langley about where the housing market sits in the summer of 2026. Higher rates have homeowners locked into the houses they already own, and Angi's own survey found people staying put about five years longer than they expected to.
Hicks explains what that does to home improvement spending, why 2008 and Covid both reset her thinking on the category, and why she predicts this will be the summer of the air conditioner. She also walks through the mechanics of the business: how pros pay for leads, how many get matched to a single homeowner, what happened to the old Angie's List penalty box, and why she still runs her own one-on-one office hours with contractors.
Monica brings her own case study, a cracked driveway she could not get anyone to look at until she went on the platform.
5 Aug 2026
Angie Hicks on AI & the Skilled Trades | Office Hours: Business Edition - Haslam College of Business
Angi founder Angie Hicks joins Monica Langley for the second part of their conversation on Office Hours: Business Edition.
Hicks explains why Angi's Q1 2026 revenue declined 3% after the company walked away from lower-quality traffic, how the leadership team thinks about stock volatility and analyst noise, and why building the company in Indianapolis shaped that approach.
She also details the Pro CRO, a set of AI agents that will call homeowners back, set appointments, and eventually help with estimating, plus Angi's app inside ChatGPT, an Amazon Alexa integration due later this year, and what the trades labor shortage means for people considering a career in skilled work.
22 Jul 2026
Angi's Competitor Is Word of Mouth - Office Hours: Business Edition - Haslam College of Business
Angie Hicks founded Angi and became the face of it to answer to the question her own marketing team kept hearing, which was whether there's a real Angie at all. She sits down with Monica Langley to talk about the decision to put her family off-limits while putting herself on television, scaling from 30 markets to 100 in 18 months, going public, merging with her largest competitor under IAC, and dropping the "List" from Angie's List.
She also gets into what it means to compete in a $700 billion home improvement industry where the biggest competitor is still a homeowner asking a neighbor for a recommendation and why the ads are playful but the message underneath them never changes.
8 Jul 2026
Angie Hicks - Angi - Office Hours: Business Edition - Haslam College of Business
In this episode of Office Hours: Business Edition, host Monica Langley, Haslam College of Business professor of practice, sits down with Angie Hicks, founder of Angi (formerly known as Angie’s List) for a discussion on entrepreneurship, trust, and the long work of building a brand that homeowners rely on.Hicks describes herself as addicted to home improvement. What she took longer to call herself was an entrepreneur. She tells Langley it was years before she gave herself credit for what she had built, even as the company that carried her name became one of the most recognized names in home services.Hicks walks through her founding story, from a hand-built list of local reviews to a national platform, and reflects on what she learned along the way about reputation, customer trust, and growing at a pace the business could sustain.
13 May 2026
Energy Drinks - Celsius, Alani and Rockstar - CEO Jim Fieldly
In this episode, Monica sits down with John Fieldly, CEO of Celsius Holdings. They get into the turnaround story, the pivot into better-for-you energy, and the distribution partnerships that changed the company’s trajectory. Fieldly shares his thinking on where the category is heading, how he approaches leadership and decision making, and the early-career advice that still guides how he runs the business today.
8 Apr 2026
Hot Topics - Global Economy, Geopolitics, AI & Supply Chain
In this episode of Office Hours: Business Edition, host Monica Langley sits down with leaders from some of America's most recognizable institutions to tackle the questions shaping business in 2026. Jamie Dimon of JPMorgan Chase shares his measured take on tariffs, geopolitics, and why the economy's long cycles demand patience over panic. Jim Farley of Ford makes the case for supply chain as the most consequential discipline in modern business, tracing America's deep and underappreciated reliance on China for rare earths, semiconductors, and battery materials. Scott Roe, the CEO of Tapestry, explains how the company blends AI-powered trend analysis with human creativity, describing what they call "magic and logic" as the engine behind a new era of fashion design. Donde Plowman, Chancellor of the University of Tennessee, wrestles with how higher education can stop treating AI as a cheating problem and start treating it as a readiness one. Across every conversation, a common thread emerges: the leaders who will thrive are the ones who stay curious, move fast, and resist the urge to assume we already know how the game ends.
11 Mar 2026
Episode 6: Donde Plowman
In this episode, Monica sits down with Donde Plowman, Chancellor of the University of Tennessee, Knoxville, for an unfiltered conversation about leading one of the country’s most beloved universities through one of the most turbulent moments in higher education. Plowman shares her vision for UT as a modern land grant built on undergraduate excellence, high-impact research and championship athletics. She explains why flagship schools are uniquely positioned to restore public trust in college degrees and reflects on the viral letter that earned six billion social media engagements when she took a public stand against the NCAA over NIL enforcement. Donde shares how she thinks about integrity in an era of transfer portal chaos and sports betting and what she has learned about the gap between studying leadership and actually doing it.
14 Jan 2026
Episode 5: Dave Ramsey
In this episode, Monica sits down with Dave Ramsey at Ramsey Solutions headquarters for an unfiltered conversation about transforming financial failure into a media empire reaching 18 million people weekly. The fellow UT Haslam alum reveals how losing everything at 28 became the foundation for his revolutionary approach to personal finance. Ramsey shares surprising findings from the largest millionaire study ever conducted, defends Gen Z against their critics, and explains why AI will create more millionaires than the internet. He also discusses his 17-year succession plan with son Daniel (another Haslam grad) now running 80% of operations, and why the American Dream is far from dead.
10 Dec 2025
Episode 4: Scott Roe
In this episode, Monica sits down with Scott Roe, CFO and COO of Tapestry, for an unfiltered conversation about leading the remarkable turnaround of Coach from a heavily discounted mall brand to a Gen Z phenomenon with viral IT bags like the kiss lock and Brooklyn. Roe, a Haslam College of Business accounting graduate who once thought he'd never work for a big company, shares how his failed recycling startup taught him the power of scale, how living in Switzerland changed his leadership perspective, and why Tapestry tripled its marketing spend to break through to younger consumers. From the company's stunning Q3 earnings that doubled growth rates to the surprising strategy of selling Coach on Amazon, Roe reveals how data-driven insights and "magic plus logic" are reshaping American luxury fashion. He discusses why he believes gross margin is the best arbiter of brand health, how Kate Spade is following the Coach playbook for revival, and how a junior accounting class at Haslam set him on the path to running a now-focused multi-billion luxury empire centered on Coach and Kate Spade.
12 Nov 2025
Episode 3: Jim Farley
Monica sits down with Jim Farley, CEO of Ford, for an unfiltered conversation about leading one of America’s most iconic companies. They discuss what it takes to run a $200 billion company with 180,000 people, why racing cars is still his “yoga” despite running a Fortune 20 company, and how his focus has transformed from loving cars to developing people. Jim opens up about his famous cousin, Chris Farley, and the addiction recovery center he built in his memory, the forever inspiration of his grandfather who worked in a Ford factory, and why Ford’s growing Dearborn campus remains ground zero for America’s car company after 120 years.
8 Oct 2025
Episode 2: Caryn Seidman Becker
Monica sits down with Caryn Seidman Becker, CEO of CLEAR, for an unfiltered conversation about building a trusted platform for identity verification with cutting edge technology in travel, workforce, and healthcare. They discuss the moments that matter—taking calculated risks, recovering from setbacks, and why the best leaders never stop learning.
10 Sept 2025
Episode 1: Jamie Dimon
Monica sits down for a rare 1:1 with Jamie Dimon, CEO of JPMorgan Chase, for an unfiltered conversation. As the leader of the world’s largest bank, Jamie opens up about managing in the midst of geopolitical and economic challenges, getting fired at Citigroup and being jobless for a year, and facing death two times. This is Office Hours at its finest: personal, revealing, and packed with insights you won’t find in any corporate report or business textbook.
5 Sept 2025
Office Hours: Business Edition Teaser
Office Hours are in session with former Wall Street Journal reporter and corporate executive Monica Langley. In this leadership podcast, Monica sits down for unfiltered conversations with the sharpest minds in business–CEOs, founders, and innovators– at the intersection of today’s top business trends and current events. These executive interviews reveal defining moments and hard-won lessons that have shaped their way to the top. Monica brings relentless curiosity into intimate conversations in this business podcast that are only possible because of her tenure as a trusted confidant to and chronicler of leaders of the world’s largest companies.
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6 ratings
Spotify
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2 ratings
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