Punk CX with Adrian Swinscoe
Hosted by Adrian Swinscoe · Adrian Swinscoe | Customer Experience Strategy Expert
5.0from 15 ratings
- 598
- Episodes
- 115
- Transcribed
- 15
- Ratings
- Weekly
- Cadence
- 2019
- First episode
- 4K
- YouTube views
About Punk CX with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues. Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.
- Publisher
- Adrian Swinscoe | Customer Experience Strategy Expert
- Category
- business · business · business · business · technology
- Language
- en
- Explicit
- No
- First episode
- 3 Nov 2019
- Latest episode
- 23 Oct 2026
Latest episodes
115 of 598 episodes have a transcript.
23 Oct 2026TRANSCRIPT
What a people first AI playbook looks like - Interview with Mike Sullivan and Vinay Gidwaney of OneDigital.
15 Oct 2026TRANSCRIPT
Measuring what matters in enterprise AI - Interview with Ashley Gross of The Alliance
8 Oct 2026TRANSCRIPT
The real bottleneck in customer experience AI - Interview with Brad Birnbaum of Kustomer
Inside a recent episode
What a people first AI playbook looks like - Interview with Mike Sullivan and Vinay Gidwaney of OneDigital.
Published 23 Oct 2026 · Transcript excerpt
[…] But there's other research that says that number gets flipped when you involve people in the transformation. And it rises to nearly 80% when you both involve people and then enable people to exact the change. And so to your point, Vinay and kind of Mike, success is driven by your people and getting your people involved and evolving them and helping you and then drive things forward. That's the way that you will be successful. And so I think the book... you sharing your story about what you've learned along the way in the last few years, I think is probably going to be welcome for many people who are trying to figure this out. […]
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See plansWho has been a guest on Punk CX with Adrian Swinscoe
Names identified in recent episode analyses. Showing up to five guests.
- Mike Sullivan
- Vinay Gidwaney
- Ashley Gross
- Brad Birnbaum
- Eric Stine
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 3,695
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 5.0 / 5
- 9 ratings
- Spotify
- 5.0 / 5
- 6 ratings
Podcast Authority Score: 79 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 97
- Social presence
- 0
- YouTube
- 68
- Engagement
- 85
Contact Punk CX with Adrian Swinscoe
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about Punk CX with Adrian Swinscoe
Who hosts Punk CX with Adrian Swinscoe?
Adrian Swinscoe host the show. Published by Adrian Swinscoe | Customer Experience Strategy Expert.
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does Punk CX with Adrian Swinscoe take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
115 of 598 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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