by Alex Turkovic
<p>This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.</p><p><br></p><p>Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.</p><p><br></p><p>If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit <a href="https://digitalcustomersuccess.com">https://digitalcustomersuccess.com</a> </p>
Language
🇺🇲
Publishing Since
5/28/2023
Email Addresses
1 available
Phone Numbers
0 available
April 8, 2025
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences. Chapters: Complexity, stakeholders, and collaboration Navigating toes and turf wars Build...
March 18, 2025
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examples of digital excellence in action. Chapters: 00:00 - Intro03:11 - From sales to digital CS mastery 05:00 - Startup vs. enterprise: learning...
March 4, 2025
Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever could. Chapters: 00:00 - Intro 01:58 - Responding to survey responses in a meaningful way 03:39 - The written feedback is the gold 04:25 - Id...
Ben Gilbert and David Rosenthal
WaitWhat
Josh Schachter - UpdateAI
SaaStr
Shane Parrish
Lenny Rachitsky
The New York Times
Andreessen Horowitz
Harry Stebbings
Planhat & Anika Zubair
Marija Skobe-Pilley
New York Magazine
Tim Ferriss: Bestselling Author, Human Guinea Pig
Customer Success Collective
TED
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