The Digital Customer Success Podcast
Claim This Podcastby Alex Turkovic
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Podcast Overview
<p>This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.</p><p><br></p><p>Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.</p><p><br></p><p>If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit <a href="https://digitalcustomersuccess.com">https://digitalcustomersuccess.com</a> </p>
Language
🇺🇲
Publishing Since
5/28/2023
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Recent Episodes
May 12, 2026
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
In this exciting episode, we catch up with the insightful Eric Mystery, who returns to share his journey into AI transformation at Zapier. Eric, a longtime expert in customer education and deeply entrenched in AI's evolution, now combines these passions to bridge the gap between AI aspiration and real-world implementation for Zapier customers and internal teams. We dive deep into why mastering AI and digital tools is less about specific platforms and more about cultural adaptation and a "mak...
April 21, 2026
Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
Prompt Used for today's show: https://docs.google.com/document/d/1tDG3DKfYpLKwJOU8OKYA0-MWk22yMsIk4q2u2Rt6_FA/edit?usp=sharing Link to the app we vibe coded: https://poll-spark-stream.lovable.app Ready to dive into the future of digital tool creation? This week, we're not just talking about vibe coding – we're doing it LIVE! Join me as we explore how this transformative approach is reshaping how we build tools, solve problems, and enhance both customer and employee experiences. I'll bre...
March 17, 2026
The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
Ever felt like you're constantly playing catch-up in customer experience? What if you had an AI assistant working proactively for you, around the clock? In this episode we dive deep into the game-changing potential of agentic AI, specifically highlighting the new scheduling feature within Claude Cowork. Until recently, true agentic AI was largely reserved for technical experts. But with Claude Cowork, it's now accessible to the masses, allowing you to automate repetitive, insightful tasks – ...
108 total episodes available
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- What is The Digital Customer Success Podcast?
<p>This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.</p><p><br></p><p>Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.</p><p><br></p><p>If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit <a href="https://digitalcustomersuccess.com">https://digitalcustomersuccess.com</a> </p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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