The Customer Success Pro Podcast
Claim This Podcastby Anika Zubair
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Podcast Overview
<p>This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.</p><p>Learn more at: <a target="_blank" href="http://thecustomersuccesspro.com">thecustomersuccesspro.com</a></p>
Language
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Publishing Since
2/28/2024
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Recent Episodes
April 22, 2026
Customer Success Is Now a Revenue Team…But No One Trained You for It
<p><strong>Join the FREE Masterclass: </strong><a href="https://bit.ly/4mqqgCu" target="_blank" rel="noopener noreferer"><strong>https://bit.ly/4mqqgCu</strong></a><strong></strong></p><p><br></p><p>In this episode of The Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success as a revenue-generating function, the skills needed for modern CS professionals, and practical strategies to drive growth and renewals.</p><p><br></p><p>Chapters</p><p>00:00 The Evolving Role of Customer Success</p><p>09:48 Revenue as a Core Function</p><p>19:36 The Shift from Support to Revenue</p><p>29:12 Mastering Revenue-Driven Skills</p><p><br></p><p><br></p><p><strong>Connect with Anika Zubair:</strong></p><p>Website: <a href="https://thecustomersuccesspro.com/" target="_blank" rel="noopener noreferer">https://thecustomersuccesspro.com/</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/anikazubair/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/anikazubair/</a></p><p>RevUP Academy: <a href="https://thecustomersuccesspro.com/revup" target="_blank" rel="noopener noreferer">https://thecustomersuccesspro.com/revup</a></p><p><br></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources" target="_blank" rel="noopener noreferer">https://thecustomersuccesspro.com/resources</a></p><p><br></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest" target="_blank" rel="noopener noreferer">https://www.thecustomersuccesspro.com/podcast-guest</a></p><p><br></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event" target="_blank" rel="noopener noreferer">https://www.thecustomersuccesspro.com/team-event</a></p>
April 15, 2026
From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
<p><strong>Join the FREE Masterclass: </strong><a href="https://bit.ly/4mqqgCu" target="_blank" rel="ugc noopener noreferrer"><strong>https://bit.ly/4mqqgCu</strong></a><strong></strong></p><p><br /></p><p>In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.</p><p><br /></p><p><strong>Connect with Anika Zubair:</strong></p><p>Website: <a href="https://thecustomersuccesspro.com/" target="_blank" rel="ugc noopener noreferrer">https://thecustomersuccesspro.com/</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/anikazubair/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/anikazubair/</a></p><p>RevUP Academy: <a href="https://thecustomersuccesspro.com/revup" target="_blank" rel="ugc noopener noreferrer">https://thecustomersuccesspro.com/revup</a></p><p><br /></p><p><strong>Julie Fox Linkedin: </strong><a href="https://www.linkedin.com/in/julie-fox-1b05395a/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/julie-fox-1b05395a/</a></p><p><br /></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources" target="_blank" rel="ugc noopener noreferrer">https://thecustomersuccesspro.com/resources</a></p><p><br /></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest" target="_blank" rel="ugc noopener noreferrer">https://www.thecustomersuccesspro.com/podcast-guest</a></p><p><br /></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event" target="_blank" rel="ugc noopener noreferrer">https://www.thecustomersuccesspro.com/team-event</a><br /></p><p><br /></p><p><br /><a href="https://www.cstalentplaybook.com/" target="_blank" rel="ugc noopener noreferrer"><br /></a></p><p><br /></p>
April 8, 2026
Why Renewals Are Won or Lost Before the Renewal Call
<p><strong>Check out our team workshops: </strong><a href="https://www.thecustomersuccesspro.com/team-event" target="_blank" rel="noopener noreferer">https://www.thecustomersuccesspro.com/team-event</a></p><p>This episode explores how customer success teams can proactively manage renewals by focusing on value realization, strategic alignment, and continuous impact storytelling. Learn practical frameworks to improve retention, expand revenue, and build confidence in renewal conversations.</p><p><br></p><p><strong>Chapters:</strong></p><p>00:00 Introduction</p><p>04:29 The misconception of renewal timing and value realization</p><p>09:35 The role of success plans in renewal success</p><p>11:01 Practicing value-led conversations and strategic discovery</p><p>16:15 Tracking revenue metrics and business goals</p><p>17:58 Leading indicators of renewal risk and budget cycle awareness</p><p>18:57 Making every customer interaction a value conversation</p><p>22:38 Weekly challenges for customer success teams</p><p><br></p><p><strong>Connect with Anika Zubair:</strong></p><p>Website: <a href="https://thecustomersuccesspro.com/">https://thecustomersuccesspro.com/</a></p><p>LinkedIn: <a href="https://www.linkedin.com/in/anikazubair/">https://www.linkedin.com/in/anikazubair/</a></p><p>RevUP Academy: <a href="https://thecustomersuccesspro.com/revup">https://thecustomersuccesspro.com/revup</a></p><p><br></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources">https://thecustomersuccesspro.com/resources</a></p><p><br></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest">https://www.thecustomersuccesspro.com/podcast-guest</a></p><p><br></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event">https://www.thecustomersuccesspro.com/team-event</a></p>
65 total episodes available
Recent guests on The Customer Success Pro Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Kelley Turner
Guest
Anika Zubair
Guest
Parul Bhandari
Guest
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- What is The Customer Success Pro Podcast?
<p>This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.</p><p>Learn more at: <a target="_blank" href="http://thecustomersuccesspro.com">thecustomersuccesspro.com</a></p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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