Salon Goals is where we talk about what actually goes into running a profitable, sustainable beauty business — the kind that doesn’t rely on you being everywhere, and doing everything, all the time.
I’m Lauren Lappin, a 7-figure salon owner and business coach. I’ve spent the last 12 years building and running a staff-led beauty business, and coaching other salon owners through the same challenges. This podcast is where I share the conversations I wish more people were having earlier.
You’ll hear honest, practical episodes on leadership, money, systems, team management, pricing, growth, and the decisions that matter once your business moves beyond survival mode. No trends, no aesthetics, no surface-level advice — just real insight based on what actually works in the day-to-day of running a salon.
Some episodes are solo. Some are conversations with industry experts. All of them are designed to help you think more clearly, lead more confidently, and build a business that supports your life, not consumes it.
If you want to run your beauty business properly — with structure, intention, and long-term sustainability — you’re in the right place.
New episodes are released every Tuesday.
Ep. 208: Listener Q&A - How do I build a clientele for my new team member?
"How do I build a clientele for a new team member when they're also doing reception?"
This is a listener Q&A episode, with three of your questions on the table: new staff, rebooking and team meetings.
In this episode I'm sharing how to structure a role that mixes reception and client work so nobody ends up resentful, how to market a new team member so their column actually fills, the exact wording my team uses when clients want to "go home and check their roster" before rebooking, and how I plan my weekly team meetings and one-on-one catch-ups.
Mentioned in this episode: Episode 203, hiring front of house and a salon manager https://player.captivate.fm/episode/5d97d0e7-e281-4cf8-8831-76dac2de31cf (https://player.captivate.fm/episode/5d97d0e7-e281-4cf8-8831-76dac2de31cf)
Listener Q&A kickoff, and the three questions on the table this week [00:00].
Why a new team member can't build a clientele while covering reception with no structure [00:54].
How I block out reception time with set tasks, so nothing gets left to a panic at close [02:37].
Marketing your new team member flat out, from intro posts and stories to offers for existing clients [05:51].
Why a full column takes nine to 12 months, and the retention rates that would actually worry me [09:23].
The rebooking conversation I use when clients want to check their roster and book online later [13:00].
Using FOMO to manage expectations, and why your team should rebook from a place of help [15:10].
How I plan my weekly team meetings, from the running note on my phone to the monthly team goal [19:33].
What I cover in my one-on-one coffee catch-ups, and wrap up [22:26].
....
Lauren on Instagram: https://www.instagram.com/laurenlappin (https://www.instagram.com/laurenlappin)_
The Salon Goals Podcast: https://www.instagram.com/salongoals_podcast (https://www.instagram.com/salongoals_podcast)
Questions? Email me: hello@laurenlappin.com.au (mailto:hello@laurenlappin.com.au)
21 Sept 2026
Ep. 207: How I beat procrastination with AI (spicy brain approved)
Grab my free procrastination AI prompt pack here: https://www.laurenlappin.com.au/adhd-prompt-pack (https://www.laurenlappin.com.au/adhd-prompt-pack) or DM me ADHDPROMPT on Instagram: @laurenlappin_
Salon Goals Academy - doors are OPEN! https://www.laurenlappin.com.au/salon-goals-academy (https://www.laurenlappin.com.au/salon-goals-academy)
"It just feels too big. I can't even get my head around what I need to do first. Where the hell am I meant to start?"
One of my Salon Goals Academy members said those exact words to me about her upcoming salon rebrand, and honestly, the longer I'm in the beauty industry, the more spicy-brained business owners I meet who experience the same.
In this episode, I'm walking you through the exact method I have been using with AI to break down the "impossible" tasks, the WisprFlow and Claude setup I use every day, how I turned the Salon Goals Academy launch into a printed three-week plan with time estimates and delegation suggestions, and the momentum hack that means you only ever have to commit to fifteen or twenty minutes at a time.
Spicy brains, ADHD and why time management was easier working for a boss [00:00].
Why motivation is fleeting when nobody else knows how much is on your plate [02:25].
The mopping vs presentation problem: when everything feels equally urgent [03:49].
Task avoidance, unread emails and why big tasks never get started [06:47].
The five-minute task method that gets you moving and feeds the dopamine [09:10].
My exact setup: brain dumping into Wispr Flow and prompting Claude [11:13].
How I finally launched the Salon Goals Academy after months of putting it off [15:16].
Time blocking, Parkinson's Law and getting AI to suggest what to delegate [19:33].
The free procrastination prompt pack and how to grab it [24:18].
The ten-minute gym rule and why starting is the only hard part [27:08].
....
Lauren on Instagram: https://www.instagram.com/laurenlappin (https://www.instagram.com/laurenlappin)_
The Salon Goals Podcast: https://www.instagram.com/salongoals_podcast (https://www.instagram.com/salongoals_podcast)
Questions? Email me: hello@laurenlappin.com.au (mailto:hello@laurenlappin.com.au)
14 Sept 2026
Ep. 206: Is LED the future of lash extensions? Here's my take
Try LED lashes with 10% off the Lash Plus LED Tweezer with my code LAUREN: https://lash-plus.com/discount/LAUREN?redirect=%2Fproducts%2Fled-tweezer%3Fref%3DLauren (https://lash-plus.com/discount/LAUREN?redirect=%2Fproducts%2Fled-tweezer%3Fref%3DLauren)
The Salon Goals Academy: https://www.laurenlappin.com.au/salon-goals-academy (https://www.laurenlappin.com.au/salon-goals-academy)
Sarah's LED tweezers at Lummuse: https://www.instagram.com/lummuse_/ (https://www.instagram.com/lummuse_/)
"What equipment do you use? Do you charge more? What lamp should I buy?"
The LED questions have been nonstop in my DMs and at every conference and networking event lately, so this episode is the full download.
I first saw LED technology back in 2019 at a lash conference in LA and completely wrote it off. Fast forward to 2024, I was the model at our first LED training, and for the first time ever I got through a full set with no stinging, no watery eyes and no chemical burn. We've been offering LED in my salon for over two years now, it has overtaken normal lashes on our menu, and our 60-minute LED volume refill is holding a 92% client retention rate.
In this episode I'm sharing exactly what LED lashes are, why they're a game changer for team-led salons with mixed experience levels, how much more I charge and why clients happily pay it, the free-trial method I used to introduce them (the same way I brought in volume back in 2014), and the safety boxes you need to tick before you buy anything.
Welcome, and why the LED questions have been nonstop [00:00].
What LED lashes actually are, and why salon conditions no longer matter [01:25].
The retention game changer, especially for teams with mixed experience levels [03:04].
The allergy claim doing the rounds that is simply not true [05:15].
My own experience as a sensitive-eyed client, and why LED changed it [06:48].
Big gooseneck lamps vs tweezer lights, and which one I'd choose [10:18].
The business benefits: faster full sets, fuller refills and what I charge extra [14:18].
The free-trial method I used to introduce LED, borrowed from my 2014 volume launch [18:25].
Safe wavelengths, certificates to check, and why you shouldn't buy off AliExpress [21:50].
The ROI numbers, including our 92% retention rate on LED volume refills [23:18].
Using the October card surcharge changes to shuffle your menu and price LED right [26:03].
Wrap up, the Lash+ discount code and what to do next [28:56].
....
Lauren on Instagram: https://www.instagram.com/laurenlappin (https://www.instagram.com/laurenlappin)_
The Salon Goals Podcast: https://www.instagram.com/salongoals_podcast (https://www.instagram.com/salongoals_podcast)
Questions? Email me: hello@laurenlappin.com.au (mailto:hello@laurenlappin.com.au)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
19 ratings
Spotify
5.0 / 5
107 ratings
Podcast Authority Score: 52 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
54
Social presence
94
YouTube
0
Engagement
77
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