The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.
Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 1
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes Staci Miller, Director at West Virginia University Industrial Extension, for Part 1 of a conversation about empowering frontline employees in the quality process. They explore why frontline employees and supervisors are essential to the success of an ISO 9001 quality management system, particularly as the connection between management and daily operations. Staci discusses the importance of building trust, creating a safe environment for employees to report problems, training newly promoted supervisors, recognizing natural leaders, and helping employees understand how their work contributes to product quality and organizational success.Helpful Resources:
Staci Miller - staci.miller@mail.wvu.edu
West Virginia MEP - www.wvmep.com
Federal MEP site - https://www.nist.gov/mep
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
7 Oct 2026
Episode - 32- S4 - Human Error in Cybersecurity – Reducing Risk Through Training - World Cyber Week 2026
Human error happens—but the right training can help keep everyday mistakes from becoming major cybersecurity incidents. In this episode of The Quality Hub, host Xavier Francis welcomes Ty Elliott, Security Solutions Team Manager at Core Business Solutions, to explore how organizations can reduce cybersecurity risk through practical, ongoing employee training. From password reuse and phishing to social engineering and impersonation attacks, they discuss common pitfalls and how short, regular training sessions and simulated phishing exercises can build better security habits. The conversation also explores the importance of leadership involvement, encouraging employees to report mistakes without fear, and having a clear incident response plan. Tune in for actionable ideas to help your team recognize threats, respond confidently, and turn lessons learned into stronger cybersecurity practices—without pointing fingers when someone makes a mistake.
Helpful Resources:
Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained
Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist
Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist
Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained
Contact us at 866.354.0300 or email us at info@thecoresolution.com
Articles: https://www.thecoresolution.com/free-learning-resources
30 Sept 2026
Episode 31 - S4 - ISO 9001 How Does Remote Work Impact Quality Management Systems
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They discuss the need for more intentional communication, stronger documentation and version control, and more, that help keep employees connected to their QMS information. The conversation also examines how remote work can improve process visibility, preserve organizational knowledge, expand participation and more, regardless of where employees are working.Helpful Resources:
How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
Who has been a guest on The Quality Hub
Names identified in recent episode analyses. Showing up to five guests.
Scott Dawson
John Mattox
Jeanne Perron
Dennis Gilbert
Kevin Franklin
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Apple Podcasts (US)
4.9 / 5
7 ratings
Spotify
5.0 / 5
14 ratings
Podcast Authority Score: 53 / 100
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Quality
72
Social presence
0
YouTube
0
Engagement
85
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