Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.
Track: Quality Leadership | Topics: Enterprise Quality, Customer Trust, Predictive Quality, AI, Continuous Improvement
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What does it take to move quality from reactive problem-solving to proactive prevention?
In this special episode of All Things Quality, we're joined by Marko Zgela, Director of Global Quality at Pentair, to discuss how organizations can strengthen customer trust, demonstrate business value, and make quality an enterprise-wide priority.
Drawing on his experience supporting 40 manufacturing locations worldwide, Marko explores:
Enterprise Quality: Building consistency across teams and locations.
Customer Trust: Looking beyond internal metrics to the full customer experience.
Business Value: Communicating quality's impact to leadership.
Shared Ownership: Making quality everyone's responsibility.
Predictive Quality: Preventing failures through early risk detection.
AI in Quality: Using emerging technologies to improve decisions.
Discover practical insights for building a more proactive, connected, and resilient quality culture.
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Additional Resources
2026 Executive Quality Forum Report: Shaping the Future of Quality (https://members.asq.org/l/995552/2026-08-13/cyj5j)
The Real Cost of Quality – Recorded Live at WCQI (Podcast) (https://open.spotify.com/episode/0gNxb7YIYWu5Nj6ZCyjz6J)
Principles of Quality Costs, Fifth Edition (ASQ Book) (https://asq.org/quality-press/display-item?item=H1650)
4 Oct 2026
EMRs: Helping or Hurting Healthcare Quality? - ATQ 36
Track: Quality in Practice
Topics: Healthcare quality, Electronic medical records (EMRs), Continuous improvement, AI in healthcare, Process optimization, Patient safety
In this episode of All Things Quality, we talk with Taryn Shipley, founder of Lean HealthTech and ASQ Certified Six Sigma Black Belt, about how EMRs can help—or hurt—healthcare quality, safety and performance.
Drawing on Taryn's recent Quality Progress article, we explore how EMR data can uncover workflow problems, why poorly designed systems contribute to clinician burnout, and how quality professionals can make technology work better for the people who depend on it.
Taryn also shares practical insights on:
Using interoperability and analytics to improve patient care.
Designing workflows that make the right thing easier to do.
Preparing healthcare systems for AI and AI agents.
Why going live is just the beginning of continuous improvement.
Balancing performance metrics with the human experience.
Plus, in Quality News You Can Use, we highlight ASQ's Healthcare Division, a recent article on AI in healthcare, and the upcoming 2027 World Conference on Quality and Improvement.
----------Related Resources
Why EMRs Make or Break Performance (https://asq.org/quality-progress/articles/inside-the-system?id=87e3aa43760e461cbd1d9b317425fc48) — Taryn Shipley, Quality Progress
Lean HealthTech (https://leanhealthtech.com/) — Connect with Taryn Shipley
ASQ Healthcare Division (https://my.asq.org/communities/community-home?CommunityKey=0af673ca-eb31-4376-9354-1d91ec9a3c3d)
Expert Answers: AI in Healthcare (https://asq.org/quality-progress/articles/expert-answers-ai-in-healthcare?id=9021801c75e94e81af3657ab6c57dcf9)
WCQI 2027 (https://asq.org/conferences/wcqi) — May 23–26
AI, Empathy, and the Future of Care (https://open.spotify.com/episode/47tepZ36zQFO5jUTPVDxGy) — ATQ podcast
All Things Quality on Spotify (https://open.spotify.com/show/2frVBPDN52xOMApjOZ3byS) — More episodes, including AI in Healthcare, Part 2
21 Sept 2026
Humanoid Robots & the Future of Quality - ATQ 35
Track: Thought Leadership
Keywords: Humanoid Robotics, AI, Future of Work, Automation
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Humanoid robots are moving from futuristic concept to real manufacturing conversations.
Note: This episode was recorded live at ASQ’s World Conference on Quality & Improvement (WCQI), so you may hear a little conference-floor background noise along the way.
We talk with Anitha Kapu, Director of Quality & Manufacturing at Amazon, about where humanoid robots fit today, where the hype may be getting ahead of reality, and what their growing presence could mean for quality professionals.
We explore safety, reliability, workforce concerns, new skills for quality engineers, and the role quality teams may play in helping this technology move from concept to operational reality.
Plus, Quality News You Can Use, featuring Ask Quincy, ISO 9001:2026, and The Quality Show.
Resources & links:
Progress Report: Robotics & Manufacturing Trends (https://asq.org/quality-progress/articles/progress-report-january-2026?id=a66ab4ce29844ec3a1d821403ed85430) — A quick look at robotics and manufacturing trends.
The AI Advantage in Manufacturing (https://asq.org/quality-resources/articles/the-ai-advantage-in-manufacturing?id=8ec5653c85c349aa9384e3a2b80a15ab) — How AI is changing manufacturing performance and decision-making.
Artificial Intelligence Fundamentals (https://asq.org/quality-press/display-item?item=H1648) — A practical AI primer for quality professionals.
Machine Learning Fundamentals (https://asq.org/quality-press/display-item?item=H1660) — An introduction to machine learning for quality and manufacturing.
ISO 10218-1:2025 – Industrial Robot Safety (https://www.iso.org/standard/73933.html) — Safety requirements for industrial robots.
ISO 10218-2:2025 – Robot Applications and Cells (https://www.iso.org/standard/73934.html) — Safety guidance for robot systems and integration.
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