Bad Services Podcast
Claim This Podcastby The School of Good Services
Podcast Overview
<p><strong>15 billion hours are wasted on ‘life admin’ every year</strong></p> <p><strong>That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.</strong></p> <p><strong>Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.</strong></p> <p><strong>From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. </strong></p>
Language
🇺🇲
Publishing Since
4/6/2026
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Recent Episodes
June 23, 2026
007. Types of Service Design
Is there a right way to do Service Design? Or one process you should follow? We’re often asked, what’s the right process for Service Design. The truth is, none of them and all of them at the same time. In episode 7, we talk about the ‘Types of Service Design’. We de-bunk the idea that there is a ‘right’ way to do service design and share different forms the approach might take from working on one touchpoint of a service to transforming the shape of what the service delivers.
June 11, 2026
006. Starting points in service design
Designing services has many different starting points and reasons for it to take centre stage, or be initiated. Episode six is all about the reasons service design might happen. So where do you start? The answer is, in lots of different places. It depends what you’re trying to do. We delve into the various reasons service design work might begin consciously and unconsciously from asking questions of new technology to CEO pet projects. In this episode we talk about ‘context of use’ and how it changes how people interact with your service
May 23, 2026
005. Context of Use
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service
7 total episodes available
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Frequently asked questions
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- What is Bad Services Podcast?
<p><strong>15 billion hours are wasted on ‘life admin’ every year</strong></p> <p><strong>That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.</strong></p> <p><strong>Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.</strong></p> <p><strong>From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. </strong></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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