The Nielsen Norman Group (NN/G) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
NN/g UX Podcast
Claim This Podcastby Nielsen Norman Group
4.9(400 reviews)
65 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
60
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality47
Social0
YouTube93
Engagement91
Podcast Overview
The Nielsen Norman Group (NN/G) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
Language
🇺🇲
Publishing Since
8/10/2020
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60
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality47
Social0
YouTube93
Engagement91
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Recent Episodes
July 8, 2026
Why Most Teams Get Goal-Setting Wrong (feat. Christina Wodtke) | EP 62
Laura Klein interviews Christina Wodtke, author of Radical Focus, about making OKRs effective through rituals, psychological safety, and foundational strategy.
May 26, 2026
Incorruptible: How Great Companies Stay Great with Eric Ries
Host Laura Klein interviews Eric Ries, author of "Incorruptible," about how great companies maintain their integrity and value.
April 29, 2026
60. Conversational Design and UI: Why Language Matters More Than Ever
<p>What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build?</p><p>In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic that's only gotten more relevant since her book came out in 2018. They dig into why language has always been an important part of any interface, what the cooperative principle of conversation can teach us about interaction design, and how the current AI moment is muddying what "conversational" even means.</p><p>Erika also makes a sharp distinction between AI that solves real problems and AI that performs work — and offers a theory about why so many people are reaching for answer machines right now. Plus: why the best consulting advice is often just "you have to talk to each other," the role of domain expertise in getting anything useful out of an LLM, and what painting chickens has to do with learning to see.</p><p><strong>About Erika Hall</strong> | <a href="https://www.linkedin.com/in/erikahall/" target="_blank" rel="noopener noreferer">LinkedIn</a> | <a href="https://bsky.app/profile/erikahall.bsky.social" target="_blank" rel="noopener noreferer">Bluesky</a></p><ul><li>Her Studio - <a href="https://www.muledesign.com/" target="_blank" rel="noopener noreferer">Mule Design</a></li><li><a href="https://www.mulebooks.com/conversational-design" target="_blank" rel="noopener noreferer">Conversational Design</a></li><li><a href="https://www.mulebooks.com/just-enough-research" target="_blank" rel="noopener noreferer">Just Enough Research</a></li></ul><p><strong>Related NN/G Articles:</strong></p><ul><li><a href="https://www.nngroup.com/articles/ai-chatbots-discourage-error-checking/?utm_campaign=nng-podcast&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">AI Chatbots Discourage Error Checking</a></li><li><a href="https://www.nngroup.com/articles/designing-ai-study-guide/?utm_campaign=nng-podcast&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Designing AI Products and Features: Study Guide</a></li><li><a href="https://www.nngroup.com/articles/sycophancy-generative-ai-chatbots/?utm_campaign=nng-podcast&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Sycophancy in Generative-AI Chatbots</a></li><li><a href="https://www.nngroup.com/articles/ai-user-value/?utm_campaign=nng-podcast&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">AI Features Must Solve Real User Problems</a></li></ul><p><strong>Try One of Our Courses</strong></p><p>→ <a href="https://www.nngroup.com/courses/designing-ai-experiences/?utm_campaign=live-online-courses&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Designing AI Experiences (Live Online)</a></p><p>→ <a href="https://www.nngroup.com/courses/human-mind/?utm_campaign=live-online-courses&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">The Human Mind and Usability (Live Online)</a></p><p>→ <a href="https://www.nngroup.com/contents/self-paced-courses/understanding-llms-a-guide-for-ux-practitioners/?utm_campaign=sp-courses&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Understanding LLMs (Self-Paced)</a></p><p>→ <a href="https://www.nngroup.com/contents/self-paced-courses/informative-microcopy-titles-headings-cards-and-more/?utm_campaign=sp-courses&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Informative Microcopy (Self-Paced)</a></p><p><br></p><p>Don’t forget to like and subscribe! ❤️</p><p><br></p><p><strong>Follow Us On:</strong></p><p><a href="https://www.nngroup.com/articles/subscribe/?utm_campaign=nng-podcast&utm_source=podcast&utm_medium=social&utm_content=ep-60" target="_blank" rel="noopener noreferer">Newsletter</a></p><p><a href="https://www.instagram.com/nngux/">Instagram</a></p><p><a href="https://www.threads.com/@nngux">Threads</a></p><p><a href="https://www.linkedin.com/company/nielsen-norman-group/">Linkedin</a></p><p><br></p><p>📹 <strong>Post-production by</strong></p><p>Tiago Pedro (Design Assistant)</p><p>Megan Brown (Social Media Lead)</p><p><br></p><p><strong>TYXU5WMUAXAS8GTC</strong></p>
65 total episodes available with 32 transcripts
Recent guests on NN/g UX Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Christina Wodtke
Guest
Eric Ries
Guest
Evan Sunwall
Guest
Laura Klein
Guest
Thomas Watkins
Guest
Jamie Holst
Guest
Christian Holst
Guest
Ned Dwyer
Guest
Jay Dutta
Guest
Hang Xu
Guest
Mike Youngblood
Guest
Ben Chesluk
Guest
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Frequently asked questions
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This podcast updates daily.
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This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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