CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

CELab: The Customer Education Lab
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Podcast Overview
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
Language
🇺🇲
Publishing Since
11/11/2018
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Recent Episodes

July 21, 2026
CELab - Ep 184 - Your Biggest AI Problem Isn’t Skills - It’s Belief: Customer Education in the Age of AI
Host Dave Derington interviews Anya Eydman about how the biggest AI challenge in customer education is a belief gap, not a skills gap, transforming AI into a learning partner.

June 19, 2026
CELab - Ep 183 - Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale
Host Georg Gottschalk, VP of Global Education at Acumatica, discusses how AI transforms complex ERP education and partner enablement for scalable, personalized learning.

June 5, 2026
Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue
Dave Derington interviews Tim Devine about Optro's innovative approach to scaling live training by hiring product experts instead of SMEs, protecting revenue and improving customer outcomes.
185 total episodes available with 18 transcripts
Recent guests on CELab: The Customer Education Lab
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Anya Eydman
Guest
Georg Gottschalk
Guest
Tim Devine
Guest
Kelly Mullaney
Guest
Kevin Lee
Guest
Zayd Badwan
Guest
Yash Tekriwal
Guest
Roberto Aiello
Guest
Mia Čomić
Guest
Bessie Weiss
Guest
Sean Reay
Guest
Sarah Sedgman
Guest
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Frequently asked questions
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- What is CELab: The Customer Education Lab?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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