Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.
Collision Coffee Talk
Claim This Podcastby Kristen Felder
5.0(10 reviews)
77 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
48
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality83
Social0
YouTube0
Engagement32
Podcast Overview
Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.
Language
🇺🇲
Publishing Since
1/21/2025
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48
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality83
Social0
YouTube0
Engagement32
7
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10
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excellent
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Every 5 days
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3.0/5
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Recent Episodes
June 8, 2026
State Farm’s $8.8M Legal Nightmare Is Just Beginning | AI, Lawsuits & Nuclear Verdicts
<p>State Farm’s legal troubles are growing—and artificial intelligence may be changing the litigation landscape faster than insurers, repairers, and consumers realize.</p><p>In this episode of Collision Coffee Talk, Kristen Felder examines State Farm’s proposed $8.8 million diminished-value class-action settlement, the expanding use of AI by law firms, the rise of multidistrict litigation, and the growing risk of “nuclear verdicts.” She also looks at what happens when trained professionals rely on AI without verifying the answers—and why courts are now being forced to respond to fabricated case citations and AI hallucinations.</p><p>The conversation also covers:</p><p>Why State Farm’s legal fallout may extend far beyond one settlement<br>How AI is helping law firms identify favorable jurisdictions and repeat successful damage strategies<br>The changing jury pool and what it could mean for future claims litigation<br>CAPA’s misleading claims about its financial interest in certified parts<br>Why the industry’s reporting on ADAS calibration data may be missing the larger story<br>Caliber’s claim that more than 65% of repairs now require calibration<br>The return of NACE in a new legal and legislative format<br>The rapid increase in software-related vehicle recalls<br>Insurance interns, expert adjusters, shop closures, and other developments affecting collision repair</p><p>The collision industry is entering a period where claims handling, repair decisions, artificial intelligence, and litigation are becoming increasingly connected. The businesses that understand that shift will be better prepared for what comes next.</p>
June 1, 2026
Policy Trumps Steering? The Claim Fallout Collision Repair Can’t Ignore
<p>In this episode of Collision Coffee Talk, we’re looking at how fast the claims environment is changing — and why collision repairers, appraisers, and consumers need to pay attention.</p><p>We start with a major policy discussion: does policy language trump steering, appraisal, or repair decisions? From “our option” clauses to payment in money versus repair obligations, this issue could reshape how shops think about insurer control and consumer rights.</p><p>We also dig into several major industry stories, including another Tesla Autopilot death claim, the continued wave of industry closings, the future of claims by 2028, and the growing concern over approved product lists versus parts or materials sourced from places like Amazon. The episode also covers the meaning of mitigation in a total loss claim, including a case where a vehicle arrived with a low photo estimate, the insurer later declared it a total loss, and then sent a storage mitigation letter giving the customer almost no time to respond.</p><p>Plus, we talk about GEICO hail litigation, McKinsey’s growing presence in insurance lawsuits, Ford and double wides, State Farm retiree fallout, Autel concerns, and the attempted shakeup involving Axalta, AkzoNobel, Nippon, and Sherwin-Williams.</p><p>The claims world is not going back to the way it was. The question is whether collision repair businesses are paying attention early enough to prepare for what comes next.</p><p>Topics include:<br>Policy language vs steering<br>Mitigation letters and storage disputes<br>Tesla Autopilot claims<br>GEICO hail lawsuits<br>State Farm fallout<br>Approved product lists<br>DRP pressure<br>Industry closings<br>The future of claims handling<br>Collision repair strategy for 2028 and beyond</p><p>Collision Coffee Talk is where we break down the collision repair, insurance claims, appraisal, and industry issues that shops need to understand before they become tomorrow’s crisis.</p>
May 26, 2026
CAPA Say's DONT Repair Bumper Covers and State Farm Agents Blindsided
<p>Driven Brands finally filed its updated financial reporting and avoided being delisted from NASDAQ — but the bigger question is what those filings reveal about the future of its collision repair assets. Is the company stabilizing, repositioning, or preparing for something much bigger behind the scenes?</p><p>This week on Collision Coffee Talk, we dig into the numbers, the warnings, and what collision repair shops should be watching next.</p><p>We also cover State Farm’s new agent contract that has more than 19,000 captive agents asking hard questions. With a stronger push toward online sales and the removal of major benefits like health insurance and retirement, is State Farm changing the future of the agency model right in front of us?</p><p>Then we look at CAPA’s warning about folded aftermarket bumpers — and why their statement raises an even bigger question about bumper repairs after collision damage. If folding a bumper changes its safety and function, what does that say about repairing one after a crash?</p><p>We’ll also talk about:</p><p>State Farm’s bad faith exposure in Texas after losing the policy damages phase of a lawsuit.</p><p>The Cybertruck owner who drove into a lake thinking “Wade Mode” would save the day — and why the claim may not be covered.</p><p>The growing wave of body shop closures in 2026 and what it says about the economic pressure hitting the repair industry.</p><p>Derivative lawsuits, sublet vendors, and why body shops may be more legally exposed than they realize.</p><p>And finally, Copart showing up at a customer’s house at <a href="https://www.youtube.com/watch?v=Tx-c-Q2aDu4&t=90s">1:30</a> in the morning to pick up a vehicle — causing chaos, property damage, and a whole lot of questions.</p><p>The collision industry is shifting fast. Corporate filings, insurer contracts, parts policies, vendor liability, shop closures, and claim handling lawsuits are all pointing in the same direction: the pressure is building.</p><p>Grab your coffee. This one matters.</p>
77 total episodes available
Recent guests on Collision Coffee Talk
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Toby Chess
Guest
Jane Doe
Guest
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Frequently asked questions
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- What is Collision Coffee Talk?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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