Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy.
Counter Errorism
Claim This Podcastby Ken Madson, James Newman
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Podcast Overview
Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy.
Language
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Publishing Since
6/24/2024
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Recent Episodes
August 10, 2026
Counter-Errorism - Episode 27 - Danielle Ford
In this episode, Danielle Ford explains how organizations can bridge the gaps between training, procedures, and investigations by "stopping the default reaction of immediate retraining" after an incident occurs. Instead of treating training as a generic fix, she advocates for using task-focused frameworks like the "Systematic Approach to Training (SAT)" to isolate specific gaps, paired with "practical job aids." To build trust and discover risks before failures occur, she emphasizes building psychological safety through "managing by walking around, normalizing leadership presence so visits don't feel like "gotcha" moments. She also highlights shifting toward the "normalization of excellence" rather than a "courtroom" mindset, focusing conversations on how workers consistently succeed. Finally, she shares how her organization uses Microsoft Copilot to build an AI bot that filters training requests, and how they institutionalize frontline knowledge using quarterly operational forums tracked by a special projects team on a 30-60-90 day schedule.
July 20, 2026
Counter-Errorism - Episode 26 - Joe Hauglie
In this episode, Joe Hauglie emphasizes the critical importance of proactively recognizing error traps and building human performance systems based on "shared knowledge," allowing workers to learn from the mistakes of others. He highlights practical tools like the "energy wheel" to help frontline teams actively identify changing hazards during pre-job briefs and two-minute drills. Finally, he explores the double-edged sword of modern technology, noting that while automated systems can detect hazards for us, relying on them can inadvertently create new human vulnerabilities when those systems are absent or fail.
July 6, 2026
Counter-Errorism - Episode 25 - Aaron Potash
In this episode, Aaron Potash emphasizes the critical role of cultivating genuine empathy, curiosity, and vulnerability to build psychological safety and improve operational excellence. He explains that moving away from a traditional compliance mindset and instead using humble inquiry—such as asking a worker what they would improve if they were "king for a day"—can quickly uncover complex, hidden challenges on the frontline. Drawing on his experience as both a safety professional and a scuba diving instructor, he highlights the importance of leaders positioning themselves as learners rather than experts. By actively sharing their own mistakes and asking questions, leaders encourage workers to freely share the reality of their work and fail safely without fear.
27 total episodes available
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Frequently asked questions
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- What is Counter Errorism?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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