Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy.
Counter Errorism
Claim This Podcastby Ken Madson, James Newman
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Podcast Overview
Human and Organizational Performance (HOP): In the wide world of Safety improvement, we discuss how humans detect, prevent, and correct errors. Learn some tips on implementing HOP or teaching others about it. "Counter-errorism" is a captivating podcast that delves into the world of High-Reliability Organizations and error mitigation strategies. Hosted by two seasoned HOP practitioners with surprise guests, this show offers listeners a unique blend of technical expertise and practical insights. Each episode explores things affecting HOP, innovative techniques, and cutting-edge approaches to enhance the reliability of work. The hosts' engaging banter and real-world examples make complex topics accessible to both experts and enthusiasts alike. From discussing the latest advancements in error management (that we know of) to focusing on things that work. "Counter-errorism" is an essential listen for anyone interested in the challenging yet crucial field of Human and Organizational Performance. Any views expressed are our own (or our guests), not those of our employers or the Department of Energy.
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Publishing Since
6/24/2024
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Recent Episodes
June 15, 2026
Counter-Errorism - Episode 23 - Robert (Bob) Latino
In this episode, Bob Latino discusses the power of using experiential learning—specifically a simulation called the "Manufacturing Game"—to teach defect elimination and cross-departmental communication. He highlights the strong correlation between system reliability and process safety, noting that maintaining steady operations inherently keeps workers out of dangerous, energized areas. Finally, he shares his perspective on the future of Root Cause Analysis (RCA) and Artificial Intelligence, warning that while AI can easily analyze the mechanical "physics of failure," it completely lacks the critical real-world context needed to understand complex human decision-making and organizational systems.
June 8, 2026
Counter-Errorism - Episode 22 - Nikki Knapp
In this episode, Nikki Knapp emphasizes that authentic relationships and psychological safety are the true foundation of Human and Organizational Performance (HOP), meaning principles must be organically integrated rather than rigidly implemented as a check-the-box program. She shares practical, creative ways to teach HOP concepts through experiential learning games like Legos and Match Madness. Finally, she advocates for proactively celebrating "normal work" and everyday successes using peer-to-peer recognition tools, and stresses that when incidents do happen, leaders must prioritize care before correction by ensuring the very first question asked is always, "How are they doing?"
June 2, 2026
Counter-Errorism - Episode 21 - Mitch Schwarz
In this episode, Mitch Schwarz highlights the "frontline scheduling capacity gap"—the chaotic "golden hour" right before a shift starts when unexpected variables like employee call-outs disrupt perfectly planned schedules. He explains that relying on frontline supervisors to manually juggle spreadsheets, tribal knowledge, and complex qualifications to fill these gaps completely drains operational capacity and creates brittle systems. To solve this, he advocates for automating frontline scheduling with technology, which removes heavy administrative burdens from supervisors, increases shift transparency to reduce worker grievances, and builds crucial safety capacity before the work even begins.
23 total episodes available
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Frequently asked questions
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- What is Counter Errorism?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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