Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
Customer Success Talks
Claim This Podcastby Real Challenges, Experts Advice
4.9(33 reviews)
97 episodes
Updated Weekly
Accepts GuestsHas Sponsors
83
Podcast Authority
BetaExcellentBased on show quality, social media presence, reviews, charts, and more
Quality90
Social90
YouTube76
Engagement71
Podcast Overview
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
Language
🇺🇲
Publishing Since
5/10/2023
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83
Podcast Authority
BetaExcellentBased on show quality, social media presence, reviews, charts, and more
Quality90
Social90
YouTube76
Engagement71
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excellent
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45 minutes
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Recent Episodes
June 17, 2026
The Hidden Reason Clients Aren't Getting Results - Maranda Dziekonski
<p>Most CSMs focus on product usage—but real impact comes from understanding the business behind the customer.In this episode of Customer Success Talks, I sit down with Maranda Dyskonski, Chief Customer Officer, to explore how to dig deeper, avoid assumptions, and create real, measurable value for your clients.We cover:- Why vertical SaaS can give deeper insights than horizontal SaaS- How to map customer personas for onboarding, engagement, and retention- Using AI to uncover actionable customer insights- Communicating value proactively and scaling your CS strategy</p><p>Connect with Us:</p><p>Maranda Dziekonski - https://www.linkedin.com/in/marandaanndziekonski/</p><p>Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p>Follow us on:</p><p>Instagram - https://www.instagram.com/cstalkspodcast/</p><p>Tik-Tok @customer.success6</p><p>Explore Our Podcast Website - https://cstalkspodcast.com/</p><p>#CustomerSuccess #SaaS #CustomerInsights #CustomerEngagement #AIinCS #CustomerRetention</p>
June 3, 2026
Financial Acumen: How to Drive Revenue & Prevent Churn
<p>Customer Success isn’t just about relationships anymore—it’s about revenue.If you can’t talk money, you can’t influence outcomes.In this episode of Customer Success Talks, I’m joined by Laura Kightlinger, Customer Success and Financial Acumen expert, to unpack why financial understanding is becoming a must-have skill for modern CSMs—and how it directly impacts churn prevention, growth, and credibility with customers.We talk about how CSMs can confidently communicate value, identify revenue opportunities, and collaborate better with sales—without needing a finance background.🎧 What you’ll learn in this episode:- Why financial acumen is a career accelerator for CSMs- How to use data to build authority with customers- The real connection between revenue, retention, and trust- How to spot upsell opportunities without sounding salesy- Why “there’s no dumb question” is a mindset, not a cliché⏱ Chapters00:00 – Why financial acumen matters in Customer Success10:24 – Mental fitness and confidence as a CSM18:25 – Communicating value in revenue terms30:10 – Preventing churn with data-driven insights38:41 – Growth opportunities and upsells43:24 – Collaboration between CS and Sales👉 If this episode resonates, don’t forget to like, subscribe, and share it with another CSM who wants to level up.</p><p>A special thank you to the Boutique hotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible. "The Beautique Hotels, Where Beauty meets Boutique!"</p><p>Check out their properties: https://www.thebeautiquehotels.com/en/</p><p>Take a look at Laura's two advisories:</p><p>- Mindfuel: https://www.linkedin.com/company/mindfuel-fit/</p><p>- Ellekey Advisory: </p><p>Connect with Us:</p><p>Laura Kightlinger - https://www.linkedin.com/in/laurakightlinger/</p><p>Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p>Follow us on:</p><p>Instagram - https://www.instagram.com/cstalkspodcast/</p><p>Tik-Tok @customer.success6</p><p>Explore Our Podcast Website - https://cstalkspodcast.com/</p><p>#CustomerSuccess #FinancialAcumen #CSMStrategies #RevenueGeneration #CustomerRetention #SaaS #ChurnPrevention</p>
May 20, 2026
The Biggest Customer Success Managers Mistake: Empathy Without Boundaries
<p>Customer Success is often described as a people-first role…But what happens when empathy has no boundaries?In this episode, I sit down with Diego Ospina Lopez for a real, honest conversation about the human side of Customer Success — the part that doesn’t always show up in playbooks or frameworks.We explore how strong customer relationships are built on human connection, but also why empathy without boundaries can quietly lead to burnout and self-abandonment.This isn’t a tactical “do more” conversation.It’s about learning when to pause, communicate clearly, and protect both the customer relationship and yourself.In this episode, we cover:- Why empathy alone isn’t enough in Customer Success- How setting operational and emotional boundaries improves customer trust- The danger of treating everything as urgent- Managing customer expectations through transparency- Why perfection isn’t required — progress is- The role managers play in reducing stress and burnout- Why community and self-awareness matter more than we admit in CSAs Diego puts it:“You need to start small.”“You need to keep it real.”And most importantly… “Be kind to yourself.”A special thank you to the Boutiquehotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible. "The Beautique Hotels, Where Beauty meets Boutique!"Check out their properties: https://www.thebeautiquehotels.com/en/</p><p>Take a look at Diego's community "Success Hub" where they are shaping the future of Customer Success, from Porto to the World.</p><p>https://www.linkedin.com/company/success-hubpt/</p><p>Connect with Us:</p><p>Diego Ospina López - https://www.linkedin.com/in/jdiego-ospina/</p><p>Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p>Follow us on:</p><p>Instagram - https://www.instagram.com/cstalkspodcast/</p><p>Tik-Tok @customer.success6</p><p>Explore Our Podcast Website - https://cstalkspodcast.com/</p>
97 total episodes available
Recent guests on Customer Success Talks
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Tamara Kempf
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Ayman Azmy
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Lincoln Murphy
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Melina Palmer
Guest
Thomas Voigt
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Nieves Canada
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Frequently asked questions
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- What is Customer Success Talks?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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