Ready to scale your pet care business? Practical advice you can implement easily and quickly to 10x the growth of your business, musings on the current state of the pet care industry, and all the tips and tricks I've learned from coaching over 200 companies in the last two years.

DogCo Secrets
Claim This Podcastby Michelle Kline
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Ready to scale your pet care business? Practical advice you can implement easily and quickly to 10x the growth of your business, musings on the current state of the pet care industry, and all the tips and tricks I've learned from coaching over 200 companies in the last two years.
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🇺🇲
Publishing Since
3/17/2025
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Recent Episodes

July 20, 2026
DogCo Summit: Behind the Scenes Interview with DogCo Ops Coordinator: Albany Wilson | Ep. 133
<p>In this episode, I’m joined by DogCo Operations Coordinator Albany Wilson for a behind-the-scenes look at what it takes to build the DogCo Business Summit. Albany joined our team immediately after I committed to producing the first Summit and quickly became responsible for coordinating the many people, systems, vendors, and details required to bring the event to life.</p><p><br></p><p>We share stories and lessons from the first Summit, discuss what we are improving for 2026, and explore why creating a cohesive, welcoming experience matters so much. Most importantly, we talk about the value of bringing pet care business owners together with people who truly understand the challenges, pressure, and isolation that can come with running a pet sitting or dog walking company.</p><p><br></p><p>#DogCoSummit #PetCareBusiness #BusinessLeadership</p><p><br></p><p>⏱️ Timestamps</p><p>0:00 – Meet DogCo Operations Coordinator Albany Wilson</p><p>1:33 – Joining DogCo and immediately planning a major Summit</p><p>2:32 – Albany’s experience at the first DogCo Business Summit</p><p>4:27 – Creating a cohesive and comfortable attendee experience</p><p>7:09 – Why the Summit would not be the same without Albany</p><p>7:35 – The “Michelle, please do not kill me” spreadsheet</p><p>8:54 – What became easier after producing the first Summit</p><p>10:52 – The biggest surprises in conference planning</p><p>12:29 – Why connection matters for pet care business owners</p><p>15:24 – What we are most excited about for the 2026 Summit</p><p><br></p><p>🧠 Key Takeaways</p><p>• Successful events require hundreds of moving pieces to work together</p><p>• Strong operations should make complex experiences feel simple</p><p>• Attendees should be free to focus on learning and connection</p><p>• Producing the first event creates systems that make future events stronger</p><p>• Great working partnerships balance different strengths and stress points</p><p>• Personal communication creates a more meaningful attendee experience</p><p>• Pet care business ownership can be deeply isolating</p><p>• Industry-specific community provides support that general conferences cannot</p><p>• In-person connection remains incredibly valuable for entrepreneurs</p><p>• A successful Summit means happy attendees and stronger systems for the future</p><p><br></p><p>🚀 Join Me at the DogCo Business Summit</p><p>If you’re ready to grow your company, connect with ambitious pet care business owners, and learn from some of the strongest speakers in the industry, I’d love to have you join us at the DogCo Business Summit, October 2nd–4th in Winston-Salem, North Carolina. In-person and digital tickets are available 👉 dogcosummit.com</p><p><br></p><p>-M</p><p><br></p>

July 17, 2026
Delegating Without Losing Quality: A Framework for Letting Go | Ep. 132
<p>Delegation is one of the most important skills a business owner can develop, but it is also one of the easiest to get wrong.</p><p><br></p><p>In this episode, I break delegation into a practical six-step system you can use to successfully hand off tasks, projects, and areas of responsibility to someone on your team. The goal is not simply to get work off your plate. It is to create enough clarity, structure, and accountability for another person to genuinely own the work and succeed.</p><p><br></p><p>I talk about the two delegation extremes I see most often. Some owners use a sink-or-swim approach, assigning work without enough direction and hoping the employee figures it out. Others never fully release control, involving team members in the process without ever allowing them to take real ownership. Neither approach creates the independence necessary to scale.</p><p><br></p><p>We walk through how to clearly define the outcome you want, establish the first portion of the pathway, create protective boundaries, set deadlines and deliverables, clarify who owns the task moving forward, and document the finished process in an SOP.</p><p><br></p><p>If you want to take meaningful time away from your business, develop stronger leaders, or stop being the person responsible for every function, you have to learn how to delegate well. This framework will help you move from loosely assigning tasks to intentionally transferring ownership.</p><p><br></p><p>🧠 Key Takeaways</p><p>• Delegation requires clarity before ownership can be transferred</p><p>• Sink-or-swim delegation usually sets employees up to fail</p><p>• Keeping your hands in every task prevents true team ownership</p><p>• Business owners need to understand enough to define a successful outcome</p><p>• Writing out the first 20% gives employees a stronger starting point</p><p>• Clear boundaries help team members recognize when to ask for support</p><p>• Every delegated project needs a deadline and a specific deliverable</p><p>• Leaders must clarify who initiates and tracks the work moving forward</p><p>• Employees should help document the processes they perform</p><p>• Effective delegation creates the capacity required for growth and time away</p><p>🚀 Join Me at the DogCo Business Summit</p><p>If you’re ready to build a stronger team, delegate with greater confidence, and create a pet care business that can grow beyond your direct involvement, I’d love to have you join us at the DogCo Business Summit, October 2nd–4th in Winston-Salem, North Carolina. In-person and digital tickets available 👉 dogcosummit.com</p><p><br></p><p>-M</p><p><br></p>

July 13, 2026
Why I Never Compromise On Time Off: Lessons from 2 Weeks Off the Grid | Ep. 131
<p>For the first several years of owning my pet care business, I took almost no time off. I worked through weekends, stayed connected while traveling, and convinced myself that was simply part of being an entrepreneur. Eventually, I realized it wasn’t sustainable.</p><p><br></p><p>In this episode, I share what I’ve learned from taking two weeks completely off the grid and why I’ve made intentional rest a non-negotiable part of how I lead my business today. This isn’t a conversation about vacations for the sake of vacations. It’s about creating enough space to think clearly, process deeply, and make better long-term decisions as a business owner.</p><p><br></p><p>I walk through the framework I’ve developed for balancing seasons of intense work with intentional recovery, and why I believe stepping away from your business can actually make you a more effective leader. I also share several reflections that came out of this recent trip, including lessons on deep work, journaling, AI implementation, organizing information, building stronger systems, and evaluating whether you’re still intentionally choosing the business you’re building.</p><p><br></p><p>#EntrepreneurLife #BusinessLeadership #PetCareBusiness</p><p><br></p><p>🧠 Key Takeaways</p><p>• Intentional time off is an investment, not an interruption</p><p>• Deep work requires space that most business owners never create</p><p>• Burnout is often the result of never fully disconnecting</p><p>• Small, consistent AI implementations outperform massive projects</p><p>• Organized information creates better decision-making</p><p>• Strong systems begin with intentional foundations</p><p>• Journaling can improve clarity, leadership, and self-awareness</p><p>• Founders should regularly evaluate whether they’re still choosing their business</p><p>• Strategic thinking often produces delayed but compounding returns</p><p>• Sustainable leadership requires rhythms of both effort and recovery</p><p><br></p><p>⏱️ Timestamps</p><p>0:00 – Why I take time off so seriously</p><p>0:47 – From burnout to intentional recovery</p><p>3:34 – My two-week vacation experiment</p><p>5:03 – Creating space for deep work and creativity</p><p>6:22 – Why “productive” work doesn’t always feel productive</p><p>9:24 – Journaling, emotional processing, and leadership</p><p>10:24 – My daily AI implementation strategy</p><p>14:14 – Organizing information for long-term growth</p><p>17:34 – Building stronger foundations before you scale</p><p>19:32 – The annual question every entrepreneur should ask</p><p><br></p><p>One of the biggest insights from this trip was realizing that some of the highest-value work I do rarely feels productive in the moment. Creating financial models, organizing knowledge, exploring new ideas, and thinking strategically don’t always produce an immediate result, but they often create the greatest long-term return.</p><p><br></p><p>If you’ve been feeling burned out, overwhelmed, or like your business never gives you room to think, I hope this episode encourages you to protect your own time differently. Sometimes the most productive thing you can do is step away long enough to remember why you started in the first place.</p><p><br></p><p>🚀 Join Me at the DogCo Business Summit</p><p>If you’re ready to build a healthier business, become a stronger leader, and surround yourself with ambitious pet care professionals, I’d love to have you join us at the DogCo Business Summit, October 2nd–4th in Winston-Salem, North Carolina. In-person and digital tickets available 👉 dogcosummit.com</p><p><br></p><p>-M</p><p><br></p>
133 total episodes available
Recent guests on DogCo Secrets
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Doug Keeling
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Dan Reitman
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Robert Strickland
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Angela Watts
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Michelle Ann Gervais
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Lauren Dunkle
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Kristen Skelton
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Maris Sonnabend
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