The Enlightened Agent
Claim This Podcastby Broker Buddha
Podcast Overview
<p>Conversations with forward-thinking insurance professionals and industry leaders about the future of the business, the importance of the agent role, and how the right technology strengthens business relationships.</p>
Language
🇺🇲
Publishing Since
3/16/2021
1 verified contact email on file for The Enlightened Agent
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Recent Episodes
June 22, 2026
Ep 42: Bryan Falchuk on AI, Claims, & What Happens When a Knowledge Business Has to Reinvent Itself
Host Jason Keck interviews Bryan Falchuk, President and CEO of PLRB, about AI's impact on knowledge-based insurance businesses and navigating industry change.
May 29, 2026
Ep 41: Alex Bond on Hiring for AI, Startup Mentality, and Who Gets Left Behind
Host Jason Keck interviews Alex Bond, founder of FinPro, about building AI-ready organizations and identifying the leadership crucial for successful technology adoption.
May 11, 2026
Ep 40: Bill Devine & Jon Reynolds on Moving AI from Hype to Production
<p>In Episode 40 of The Enlightened Agent, Jason Keck sits down with Bill Devine and Jon Reynolds to explore how AI is moving from experimentation to real-world impact in insurance.</p><p></p><p>Bill and Jon share the story behind Naitiv and their approach to helping carriers and brokers accelerate AI adoption by rethinking workflows, modernizing data, and building on platforms like ServiceNow. As the industry shifts from ideas to execution, the goal is simple: close the gap between innovation and production.</p><p></p><p>The conversation dives into one of the biggest challenges facing insurance organizations today: AI is advancing rapidly, but most workflows, systems, and data structures were never designed for it. From underwriting and claims to onboarding and broker-carrier communication, they discuss why true transformation requires more than plugging AI into existing processes.</p><p></p><p>They also explore how ServiceNow evolved from an IT ticketing platform into a broader enterprise workflow engine, and why Naitiv sees an opportunity to help the insurance industry modernize operations with AI-first infrastructure and orchestration.</p><p></p><p>Together, they discuss:</p><ul><li>Why many AI initiatives struggle to move beyond proof of concept</li><li>How outdated workflows and fragmented data slow innovation</li><li>The role of ServiceNow in modern insurance operations</li><li>Why AI should be embedded into workflows, not layered on top</li><li>How agentic AI can reduce friction across broker and carrier interactions</li><li>Why speed, orchestration, and governance all matter in regulated industries</li></ul><p></p><p>If you are an agent, broker, carrier, or insurance leader trying to understand how AI will actually reshape operations and workflows, this episode offers a practical look at what comes next.</p><p></p><p></p>
41 total episodes available with 8 transcripts
Recent guests on The Enlightened Agent
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Bryan Falchuk
Guest
Alex Bond
Guest
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Frequently asked questions
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- What is The Enlightened Agent?
<p>Conversations with forward-thinking insurance professionals and industry leaders about the future of the business, the importance of the agent role, and how the right technology strengthens business relationships.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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