Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.
All Things MSP
Claim This Podcastby Justin Esgar and Eric Anthony
5.0(23 reviews)
172 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
52
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality41
Social0
YouTube86
Engagement71
Podcast Overview
Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.
Language
🇺🇲
Publishing Since
3/27/2023
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52
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality41
Social0
YouTube86
Engagement71
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Recent Episodes
July 21, 2026
Pax8 Beyond Insights: Scaling with EOS, Unified AI Security, and Channel Speed | EP 172
Welcome to another exciting episode of the All Things MSP podcast! In this special episode recorded live on Podcast Row at Pax8 Beyond, hosts Justin Esgar and Eric Anthony bring you high-value "hallway track" conversations directly from industry leaders and channel innovators.First, Justin sits down with JP Keesy from F1 Technologies to discuss how implementing the Entrepreneurial Operating System (EOS) alongside Pax8 Academy coaching enabled his MSP to more than double its revenue in just two years. JP shares how niched positioning around regulated industries and pursuing early CMMC Level 2 certification creates massive market opportunities for growing MSPs.Next, Dor Eisner from Guardz joins the show to explore how cybersecurity is evolving in the age of AI. As bad actors leverage AI to execute multi-vector attacks across identity, email, and endpoints, MSPs face severe risks from tool fragmentation. Dor explains how Guardz acts as an AI-driven data fabric and automation layer, unifying point solutions to enable automatic detection, response, and agentic reporting that proves tangible value to clients.Finally, channel journalist Rich Freeman from Channelholic breaks down the overarching theme of Pax8 Beyond: speed. Rich discusses how MSPs must quickly adapt to client demands for AI adoption, highlighting new developments from Pax8 including the Agent Store, the Agent Gateway for managing token economics, and managed intelligence services.Links & ResourcesConnect with Our Guests:JP Keesy (F1 Technologies): https://f1it.comDor Eisner (Guardz): https://www.guardz.comRich Freeman (Channelholic): https://www.channelholic.newsConnect with Our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/All Things MSP Community & Pages:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Company Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPListen & Subscribe:YouTube: https://www.youtube.com/@AllThingsMSPApple Podcasts: https://podcasts.apple.com/us/podcast/all-things-msp/id1679331639Spotify: https://open.spotify.com/show/4gXXVZ9RuVppd4k4hN1jp1Thank You to Our Sponsors! Special thanks to our incredible sponsors for supporting the show: Blumira, Choice Cyber Solutions, Compliance Scorecard, EasyDMARC, Gozynta, Material Security, and Sync365.Explore Our Sponsors: https://allthingsmsp.com/sponsors
July 14, 2026
Using AI for Tier 1 Support? The Disclosure Dilemma | EP171
In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony dive headfirst into one of the most polarizing topics hitting the IT channel today: replacing Tier 1 support and helpdesk triage with Artificial Intelligence. Inspired by a recent trending Reddit thread, the duo breaks down the core conflict between automated efficiency and the golden rule of "unreasonable hospitality."While vendors and large service providers rush to implement Large Language Models (LLMs) to cut down response times, many are doing so without disclosing the automated nature of the interaction to their clients. Justin and Eric tackle the ethics of hiding AI use, emphasizing that transparency is non-negotiable for building trust. They also look closely at the data challenges inherent to the switch—explaining how a lack of deeply integrated customer context causes AI tools to offer generic, frustrating, or flat-out wrong solutions like running Windows scripts on macOS environments.The conversation pivots to finding the ultimate workflow balance. Is there a place for AI as an "air traffic controller" to handle simple tasks like password resets or gathering upfront ticket details while tech lines are busy? Or does adding a clarifying bot layer just create friction that alienates tech-savvy clients who want to skip the line? Tune in to hear why speed doesn’t matter if your client experience sucks, and how MSPs can properly implement guardrails to protect customer satisfaction in an AI-driven world.We want to give a massive shoutout to our premier sponsors for supporting the MSP community and making this show possible! Please visit their websites to learn more about how they can protect and scale your business: Sponsor Page: https://allthingsmsp.com/sponsorsBlumiraChoice Cyber SolutionsCompliance ScorecardEasyDMARCGozyntaMaterial SecuritySync365Connect with All Things MSP:Facebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPConnect with your Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/
July 8, 2026
How Rewst, Slide, and Blumira Are Redefining Modern MSP Security and Efficiency | EP170
In this special episode of the All Things MSP Podcast, recorded live on location at Pax8 Beyond, hosts Justin Esgar and Eric Anthony bring you exclusive insights from three leading forces in the IT channel: Rewst, Slide, and Blumira. The episode kicks off with a look into how automation is changing the game for modern service providers. The team from Rewst shares how their purpose-built orchestration platform allows MSPs to leverage APIs to connect separate tools and automate complex workflows. They also highlight their latest AI-driven innovations, including natural language prompting designed to streamline troubleshooting and documentation updates.Next, Michael Fass, co-founder of Slide, stops by the booth to discuss the critical role of company culture and the evolution of Business Continuity and Disaster Recovery (BCDR). Fass shares the founding story behind Slide, highlighting their commitment to remaining exclusively channel-focused and avoiding direct-to-customer competition. He explains why building a BCDR solution from a clean whiteboard allowed them to leapfrog legacy technologies to protect modern digital assets effectively across various workloads.Finally, Lane Reeves from Blumira breaks down why security operations platforms, specifically SIEM, are no longer out of reach for price-sensitive environments. Reeves discusses Blumira's simple per-seat pricing model and explains how their auto-triage AI engine, Kindling, helps MSPs filter out noise to accurately discover, report, and remediate critical security threats like impossible travel.Connect with our guests and explore their platforms:Rewst Website: https://rewst.ioMichael Fass (Slide) LinkedIn: https://www.linkedin.comSlide Website: https://slide.techLane Reeves (Blumira) LinkedIn: https://www.linkedin.comBlumira Website: https://blumira.comConnect with your hosts:Justin Esgar LinkedIn: https://www.linkedin.com/in/justinesgar/Eric Anthony LinkedIn: https://www.linkedin.com/in/esanthony/Join the All Things MSP Community:All Things MSP Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Company Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPThank you to our premier sponsors for making this episode possible! Please visit them to learn more about how they support the MSP community: https://allthingsmsp.com/sponsors BlumiraChoice Cyber SolutionsCompliance ScorecardEasyDMARCGozyntaMaterial SecuritySync365
172 total episodes available
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Frequently asked questions
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- What is All Things MSP?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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