CS School

About CS School

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.

Publisher

Customer Success Collective

Category

business

Language

en

Explicit

No

First episode

3 Nov 2022

Latest episode

13 Oct 2025

Latest episodes

1 of 37 episodes have a transcript.

1. 

   13 Oct 2025TRANSCRIPT

   Customer success in the Middle East with Jomilsa Sousa

   Why UK playbooks differs in the GCC? Jomilsa Sousa shares culture-first CS tactics, travel-to-renew insights, and how to adapt from tech touch to human touch.

2. 

   30 Sept 2025

   How AI is redefining the CSM role with Adam Parsons

   In this episode of the CS School podcast, we're joined by Adam Parsons, Client Success Director at Degreed, to explore how AI is transforming the role – from task-driven execution to insight-driven strategy. We break down where AI adds real value today (research, news analysis, and client intelligence), how to experiment with the right tools, and why curiosity and intentionality will separate leaders from laggards.

3. 

   24 Sept 2025

   How customer success impacts GTM with Akash Singh

   In this episode, we're joined by Akash Singh, Head of Customer Success (APJ) at Software AG, about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and user privacy, evaluating customer success team performance, and aligning CS with GTM culture.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.4 / 5

5 ratings

Spotify

4.8 / 5

4 ratings

Contact CS School

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.