SMB Community Podcast

About SMB Community Podcast

Running a small MSP means being the CEO, the sales team, the HR department, and the escalation tech — usually in the same afternoon. The SMB Community Podcast is where MSP owners get straight answers on the business side of running an MSP. Every week, Amy Babinchak, and James Kernan — MSP owners and advisors from the Small Biz Thoughts community — take on the questions small MSP owners actually ask: How should I price? When do I hire? Should I give a proposal at the first meeting? What is my MSP worth? No vendor pitches and no theory — practical advice from people who have run, grown, and sold IT businesses. What this MSP podcast covers: • MSP sales and client growth — the MSP sales process, proposals, price objections, referrals, local marketing, and choosing a CRM • MSP pricing and agreements — MSP pricing models, single plan vs. tiers, price increases, managed service contracts, margins, and cash flow • Leading an MSP team — MSP hiring, tech compensation and commissions, accountability, culture, and EOS for small MSPs • MSP operations — processes, KPIs, documentation, your MSP stack, and the Microsoft Partner Program • Selling your MSP — MSP valuation, exit planning, private equity, and building a business that runs without you • AI for small MSPs — selling AI services, AI governance for clients, shadow IT, and what AI does to per-seat pricing Questions we answer: • How should a small MSP price its services — one plan or several? • When can an MSP owner afford the next hire, and how should you pay techs? • How do you raise prices without losing clients? • What makes an MSP worth more when it's time to sell? • How can a small MSP make money from AI? Whether you're starting an MSP, running a two-person shop, or building toward an exit, this is the show for the MSP owner-operator. The SMB Community Podcast is part of Small Biz Thoughts and produced by MSP Radio. More resources for MSP owners at smallbizthoughts.com.

Publisher

Dave Sobel, Amy Babinchak, Small Biz Thoughts, James Kernan

Category

business · business

Language

en

Explicit

No

First episode

18 Jul 2012

Latest episode

8 Oct 2026

Latest episodes

151 of 676 episodes have a transcript.

1. 

   8 Oct 2026TRANSCRIPT

   Can Employers Require Employees to Use AI Tools Like Copilot in the Workplace?

   Host Amy challenges whether employers should mandate AI tool usage, exploring employee adoption and the impact of Microsoft incentive changes.

2. 

   1 Oct 2026TRANSCRIPT

   How AI Is Transforming Vulnerability Management and Patching for MSPs

   Host Amy and Microsoft MVP Susan Bradley discuss how AI transforms vulnerability management and patching for MSPs, emphasizing risk-managed operations and enhanced organizational discipline.

3. 

   24 Sept 2026TRANSCRIPT

   Public Speaking Skills and AI Monetization Tips for MSPs

   Host Amy Babinchak and guest James Kernan discuss public speaking skills, AI monetization, year-end marketing, and outsourcing strategies for MSPs.

Inside a recent episode

Can Employers Require Employees to Use AI Tools Like Copilot in the Workplace?

Published 8 Oct 2026 · Transcript excerpt

[…] They can't tell you what to do. And I was thinking to myself, well, if I'm the employer, What do I actually do about techs in my company that are lagging behind in technology? Because today, if you're not using AI, I think you're going to be in a world of hurt in a few years as far as your employability anywhere. Right. So there's probably a better way to do that than this guy was portraying his bosses, you know, how he did it. But what do we do about about laggards in our MSP? If you're a tech, you got to keep up. I would hope that that company put together some kind of training program, you know, to educate people on how to, you know, make your job easier and how to use Copilot and these other AI tools. […]

Who has been a guest on SMB Community Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Susan Bradley
• James
• Amy Babinchak
• James Kernan

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

788,404

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

4 ratings

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 83 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

97

Social presence

0

YouTube

86

Engagement

85

Contact SMB Community Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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Questions about SMB Community Podcast