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The IT Experts Podcast

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by Ian Luckett

5.0(12 reviews)

290 episodes

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Podcast Overview

The IT Experts Podcast with Ian Luckett, is designed to help ambitious IT/MSP business owners build a profitable tech business. In this show you will learn the complete tried and tested strategies that are working today as Ian helps techie business owners in the IT / MSP community on a daily basis. The content of this Podcast is a blend of expert advice and Interviews with some of the most successful people in the industry, offering massive value and a wise range of topics from his MSP profit Builder System. Whether his guests are experts from large enterprises, established IT/MSP businesses, serial entrepreneurs, or world class techies, they all have great stories and content to share. So, if you are preparing your IT/MSP business for growth, then we will help by sharing what IS and what ISN'T working in business right now. Our outcome for you listening to this podcast is that we help you to spend quality time working ON your business rather than being consumed IN it!

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Recent Episodes

May 31, 2026

EP287 - Get Your Time Back Part 2 - Stop Being the Default Decision-Maker in your MSP with Ian Luckett

<div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "NormalTextRun SCXW57520069 BCX0">In this episode of The IT Experts Podcast, I continue our Get Your Time Back series by tackling one of the biggest challenges I see MSP owners facing every single day, becoming the default decision-maker in their business.</span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">If your team comes to you for every answer, every approval, every problem</span><span class= "NormalTextRun SCXW57520069 BCX0">,</span><span class= "NormalTextRun SCXW57520069 BCX0"> and every decision, there is a good chance </span><span class= "NormalTextRun SCXW57520069 BCX0">you've</span><span class= "NormalTextRun SCXW57520069 BCX0"> become the bottleneck without even realising it. The frustrating part is that most MSP owners believe they have a workload problem when </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW57520069 BCX0">in reality they</span><span class= "NormalTextRun SCXW57520069 BCX0"> have a leadership pattern that is holding the business back.</span></span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW57520069 BCX0">Throughout this episode, I explain why being overwhelmed is often less about the amount of work and more about how decisions flow through the business. When every road leads back to you, growth slows down, confidence across the team drops and you end up spending your days firefighting rather than leading.</span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">I share why teams naturally mirror the behaviour of their leaders. If you are constantly stepping in to rescue situations, provide answers and solve problems, your team will quickly learn that the easiest </span><span class= "NormalTextRun SCXW57520069 BCX0">option</span><span class= "NormalTextRun SCXW57520069 BCX0"> is to come straight to you. Before long, you find yourself carrying the weight of every decision while capable people around you stop trusting their own judgement.</span></span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">One of the key concepts I explore is the difference between a parent to child relationship and an </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW57520069 BCX0">adult to adult</span><span class= "NormalTextRun SCXW57520069 BCX0"> relationship inside your MSP. When leaders constantly provide solutions, they unintentionally create dependency. When leaders coach instead of rescue, they create ownership, </span><span class= "NormalTextRun SCXW57520069 BCX0">accountability</span><span class= "NormalTextRun SCXW57520069 BCX0"> and confidence. That shift is where real growth begins.</span></span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">We also look at why many people hesitate to step forward and make decisions. In most cases it comes down to fear. Fear of getting something wrong. Fear of making a mistake. Fear of looking silly in front of colleagues or clients. If every challenge is </span><span class= "NormalTextRun SCXW57520069 BCX0">immediately</span><span class= "NormalTextRun SCXW57520069 BCX0"> taken away from them, that fear never gets challenged and confidence never grows.</span></span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">I share a simple but powerful analogy about learned behaviour and how teams can become conditioned to </span><span class= "NormalTextRun SCXW57520069 BCX0">operate</span><span class= "NormalTextRun SCXW57520069 BCX0"> below their potential. Over time, people stop looking for solutions because they believe someone else will provide them. If that someone is always you, becoming the default decision-maker becomes a cycle that gets </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW57520069 BCX0">harder and harder</span><span class= "NormalTextRun SCXW57520069 BCX0"> to break.</span></span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">The cost of staying in that position is significant. It limits growth, slows </span><span class= "NormalTextRun SCXW57520069 BCX0">progress</span><span class= "NormalTextRun SCXW57520069 BCX0"> and prevents you from spending time on the strategic activities that will move your MSP forward. More importantly, it prevents your team from developing into the confident, capable people you need them to become.</span></span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW57520069 BCX0">That is why I introduce one of the coaching frameworks we use inside The MSP Growth Hub, the GROW model. This simple approach helps leaders stop rescuing and start coaching. It gives your team the opportunity to think, solve problems and take ownership while allowing you to step back from being the default decision-maker.</span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW57520069 BCX0">We walk through each stage of the framework, from defining the goal and understanding the reality, through to exploring options and agreeing the way forward. When used consistently, this approach can transform the quality of conversations inside your business and help create a culture where people take responsibility rather than waiting for instructions.</span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0">I also share practical techniques you can start using </span><span class= "NormalTextRun SCXW57520069 BCX0">immediately</span><span class= "NormalTextRun SCXW57520069 BCX0">, including one simple habit that can dramatically reduce interruptions throughout your day. It starts with resisting the urge to answer every question straight away and instead helping people think through the solution themselves.</span></span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW57520069 BCX0">If you are serious about getting your time back, building a stronger leadership team and creating a business that works for you rather than you working for it, this episode will give you practical ideas that you can start implementing today.</span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "NormalTextRun SCXW57520069 BCX0">Make sure to check out our</span><span class= "NormalTextRun SCXW57520069 BCX0"> </span><a class= "Hyperlink SCXW57520069 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle= "Hyperlink">Ultimate MSP Growth Guide</span><span class= "NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle= "Hyperlink">,</span></a><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW57520069 BCX0"> a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. </span><span class= "NormalTextRun SCXW57520069 BCX0">It's</span><span class= "NormalTextRun SCXW57520069 BCX0"> 44 pages rammed with advice, </span><span class= "NormalTextRun SCXW57520069 BCX0">insights</span><span class= "NormalTextRun SCXW57520069 BCX0"> and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click </span></span><a class= "Hyperlink SCXW57520069 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "NormalTextRun SCXW57520069 BCX0">to get your copy.</span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "NormalTextRun SCXW57520069 BCX0">Connect on LinkedIn </span><a class="Hyperlink SCXW57520069 BCX0" href= "https://www.linkedin.com/in/ianluckett/" target="_blank" rel= "noreferrer noopener"><span class="NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle="Hyperlink">HERE</span></a><span class= "TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW57520069 BCX0"> with Ian </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW57520069 BCX0">and also</span><span class="NormalTextRun SCXW57520069 BCX0"> with Stuart by clicking this </span></span><a class= "Hyperlink SCXW57520069 BCX0" href= "https://www.linkedin.com/in/stuartwarwick/" target="_blank" rel= "noreferrer noopener"><span class="NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle="Hyperlink">LINK</span></a><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW57520069 BCX0">And when </span><span class= "NormalTextRun SCXW57520069 BCX0">you're</span><span class= "NormalTextRun SCXW57520069 BCX0"> ready to take the next step in growing your MSP, </span><span class= "NormalTextRun SCXW57520069 BCX0">come and take</span><span class= "NormalTextRun SCXW57520069 BCX0"> the </span></span><a class="Hyperlink SCXW57520069 BCX0" href="https://scaleyourmspquiz.com/" target="_blank" rel= "noreferrer noopener"><span class="NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle="Hyperlink">Scale with Confidence MSP Mastery Quiz</span></a><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW57520069 BCX0">. </span><span class= "NormalTextRun SCXW57520069 BCX0">In just three minutes, </span><span class= "NormalTextRun SCXW57520069 BCX0">you'll</span><span class= "NormalTextRun SCXW57520069 BCX0"> </span><span class= "NormalTextRun SCXW57520069 BCX0">get a 360-degree scan of your MSP and </span><span class= "NormalTextRun SCXW57520069 BCX0">identify</span><span class= "NormalTextRun SCXW57520069 BCX0"> the one or two tactics that could help you find more time, engage & align your </span><span class= "NormalTextRun SCXW57520069 BCX0">people</span><span class= "NormalTextRun SCXW57520069 BCX0"> and generate more leads.</span></span><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW57520069 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW57520069 BCX0">If </span><span class= "NormalTextRun SCXW57520069 BCX0">you're</span><span class= "NormalTextRun SCXW57520069 BCX0"> serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us </span></span><a class= "Hyperlink SCXW57520069 BCX0" href= "https://go.themspgrowthhub.com/are-we-the-right-fit/" target= "_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW57520069 BCX0">.</span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "NormalTextRun SCXW57520069 BCX0">OR </span><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "NormalTextRun SCXW57520069 BCX0">To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click </span><a class= "Hyperlink SCXW57520069 BCX0" href= "https://www.facebook.com/groups/738967166458742/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW57520069 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "EOP Selected SCXW57520069 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW57520069 BCX0"> <p class="Paragraph SCXW57520069 BCX0"><span class= "TextRun SCXW57520069 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW57520069 BCX0">Until next time, look after yourself and </span><span class= "NormalTextRun SCXW57520069 BCX0">I'll</span><span class= "NormalTextRun SCXW57520069 BCX0"> catch up with you soon!</span></span><span class= "NormalTextRun SCXW57520069 BCX0"> </span></p> </div>

May 24, 2026

EP286 - Get Your Time Back Part 1 - Don't Confuse Activity With Achievement with Ian Luckett

<div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0">In this episode of The IT Experts Podcast, I kick off a </span><span class= "NormalTextRun SCXW105519527 BCX0">brand-new two-part</span><span class= "NormalTextRun SCXW105519527 BCX0"> series focused on one of the biggest frustrations MSP owners </span><span class= "NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW105519527 BCX0">face</span><span class="NormalTextRun SCXW105519527 BCX0">, how to get your time back. If you constantly feel busy, overwhelmed, reactive, or like your week disappears before you have made any real progress, then this episode is for you. I want to help you stop confusing activity with achievement and start focusing on the things that genuinely move your MSP forward.</span></span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW105519527 BCX0">Every day inside The MSP Growth Hub, we speak to MSP owners who are stretched in every direction. They are buried in emails, firefighting problems, approving decisions, and carrying the weight of the business on their shoulders. The challenge is that being busy creates the illusion of progress. Ticking tasks off a list feels productive. Clearing your inbox feels satisfying. Yet none of it guarantees that you are building a business that gives you more freedom, more profit, or more control over your future.</span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0">In this episode, I unpack why so many MSP owners stay trapped in reactive mode for years and how that slowly </span><span class= "NormalTextRun SCXW105519527 BCX0">impacts</span><span class= "NormalTextRun SCXW105519527 BCX0"> growth, leadership, confidence, and even mental wellbeing. I talk openly about the habits, behaviours, and leadership patterns that stop owners from creating space to think strategically and lead effectively. If you want to get your time back, there </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW105519527 BCX0">has to</span><span class="NormalTextRun SCXW105519527 BCX0"> come a point where you stop measuring success by how hard you are working and start measuring success by the outcomes you are creating.</span></span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW105519527 BCX0">One of the most important ideas I explore in this episode is strategic thinking time. Years ago, someone once told me that leaders need time to think. At the time, I thought it sounded ridiculous because there was always work to do, clients to support, and targets to hit. Looking back now, it was one of the most valuable lessons I have ever learned. If you never create space to think clearly, plan properly, and focus on the bigger picture, you stay stuck reacting to everyone else's priorities instead of leading your business forward with intention.</span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW105519527 BCX0">I also share practical lessons around protecting your time and becoming more disciplined with your diary. If you want to get your time back, you need to treat your own thinking time with the same level of importance as a client meeting. You need to stop allowing interruptions, distractions, and reactive requests to consume every available hour in your week. Strategic time cannot be something you fit in when everything else is finished because everything else is never finished.</span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW105519527 BCX0">Another huge theme in this conversation is leadership and empowerment. Many MSP owners unintentionally train their teams to rely on them for every decision. Over time, that creates bottlenecks, frustration, and dependency across the business. I explain why creating clear decision filters and empowering your team to think independently is one of the fastest ways to reduce pressure and improve performance. When your people feel trusted and supported to solve problems themselves, the business becomes stronger and you create the space needed to focus on higher value work.</span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0">I also dive into the importance of measuring what </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW105519527 BCX0">actually matters</span><span class= "NormalTextRun SCXW105519527 BCX0"> inside your MSP. Too many businesses stay focused on symptoms instead of </span><span class= "NormalTextRun SCXW105519527 BCX0">identifying</span><span class= "NormalTextRun SCXW105519527 BCX0"> root causes. Whether it is inconsistent delivery, project issues, poor accountability, or operational inefficiency, lasting improvement only happens when you step back and understand what is really driving the problem. This is where leadership, process, and accountability all </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW105519527 BCX0">connect together</span><span class= "NormalTextRun SCXW105519527 BCX0">.</span></span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0">Artificial intelligence and automation also come into the conversation. There is a huge amount of excitement around AI right now, although I share a grounded perspective on what it can and cannot do. AI is not a magic fix for broken businesses. Before you automate anything, you need clear processes, strong structure, and a business that already understands how it should </span><span class= "NormalTextRun SCXW105519527 BCX0">operate</span><span class= "NormalTextRun SCXW105519527 BCX0">. Technology can accelerate progress, although it still relies on strong foundations underneath it.</span></span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0">One of the most practical parts of this episode is where I explain the difference between £10 tasks, £100 tasks, and £1,000 tasks. So many MSP owners spend their week trapped inside low value admin work that could be automated, delegated, or removed completely. If you </span><span class= "NormalTextRun SCXW105519527 BCX0">truly want</span><span class= "NormalTextRun SCXW105519527 BCX0"> to get your time back, you need to consistently move yourself towards the work that creates the biggest impact for your business, your team, and your future.</span></span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW105519527 BCX0">This episode is packed with practical ideas to help you protect your time, improve your leadership, and create more focus inside your MSP. My goal is to help you stop being a busy fool and start building a business that genuinely works for you rather than you working for it. When you create space to think strategically, empower your people properly, and focus on what truly matters, growth becomes far more sustainable and far more enjoyable.</span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "NormalTextRun SCXW105519527 BCX0">Make sure to check out our</span><span class= "NormalTextRun SCXW105519527 BCX0"> </span><a class= "Hyperlink SCXW105519527 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">Ultimate MSP Growth Guide</span><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">,</span></a><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW105519527 BCX0"> a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. </span><span class= "NormalTextRun SCXW105519527 BCX0">It's</span><span class= "NormalTextRun SCXW105519527 BCX0"> 44 pages rammed with advice, </span><span class= "NormalTextRun SCXW105519527 BCX0">insights</span><span class= "NormalTextRun SCXW105519527 BCX0"> and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click </span></span><a class= "Hyperlink SCXW105519527 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "NormalTextRun SCXW105519527 BCX0">to get your copy.</span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "NormalTextRun SCXW105519527 BCX0">Connect on LinkedIn </span><a class="Hyperlink SCXW105519527 BCX0" href= "https://www.linkedin.com/in/ianluckett/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW105519527 BCX0"> with Ian </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW105519527 BCX0">and also</span><span class= "NormalTextRun SCXW105519527 BCX0"> with Stuart by clicking this </span></span><a class="Hyperlink SCXW105519527 BCX0" href="https://www.linkedin.com/in/stuartwarwick/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">LINK</span></a><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW105519527 BCX0">And when </span><span class="NormalTextRun SCXW105519527 BCX0">you're</span><span class="NormalTextRun SCXW105519527 BCX0"> ready to take the next step in growing your MSP, </span><span class= "NormalTextRun SCXW105519527 BCX0">come and take</span><span class= "NormalTextRun SCXW105519527 BCX0"> the </span></span><a class="Hyperlink SCXW105519527 BCX0" href="https://scaleyourmspquiz.com/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">Scale with Confidence MSP Mastery Quiz</span></a><span class="TextRun SCXW105519527 BCX0" lang= "EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW105519527 BCX0">. </span><span class= "NormalTextRun SCXW105519527 BCX0">In just three minutes, </span><span class= "NormalTextRun SCXW105519527 BCX0">you'll</span><span class= "NormalTextRun SCXW105519527 BCX0"> </span><span class= "NormalTextRun SCXW105519527 BCX0">get a 360-degree scan of your MSP and </span><span class= "NormalTextRun SCXW105519527 BCX0">identify</span><span class= "NormalTextRun SCXW105519527 BCX0"> the one or two tactics that could help you find more time, engage & align your </span><span class= "NormalTextRun SCXW105519527 BCX0">people</span><span class= "NormalTextRun SCXW105519527 BCX0"> and generate more leads.</span></span><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW105519527 BCX0">If </span><span class= "NormalTextRun SCXW105519527 BCX0">you're</span><span class= "NormalTextRun SCXW105519527 BCX0"> serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us </span></span><a class= "Hyperlink SCXW105519527 BCX0" href= "https://go.themspgrowthhub.com/are-we-the-right-fit/" target= "_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW105519527 BCX0">.</span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "NormalTextRun SCXW105519527 BCX0">OR </span><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "NormalTextRun SCXW105519527 BCX0">To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click </span><a class= "Hyperlink SCXW105519527 BCX0" href= "https://www.facebook.com/groups/738967166458742/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW105519527 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "EOP Selected SCXW105519527 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW105519527 BCX0"> <p class="Paragraph SCXW105519527 BCX0"><span class= "TextRun SCXW105519527 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW105519527 BCX0">Until next time, look after yourself and </span><span class= "NormalTextRun SCXW105519527 BCX0">I'll</span><span class= "NormalTextRun SCXW105519527 BCX0"> catch up with you soon!</span></span><span class= "NormalTextRun SCXW105519527 BCX0"> </span></p> </div>

May 17, 2026

EP285 - Beyond Recruitment- How to Attract and Retain the Right Staff with Zoe Chatley and Ian Luckett

<div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">In this episode of The IT Experts Podcast, we go beyond recruitment and explore what it really takes to attract and </span><span class= "NormalTextRun SCXW181999902 BCX0">retain</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff in your MSP.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">Many MSP owners tell us that finding good people feels harder than ever. They advertise roles, interview candidates, and still end up wondering why the right people are not applying, or why talented team members leave after </span><span class="NormalTextRun SCXW181999902 BCX0">a short period</span><span class= "NormalTextRun SCXW181999902 BCX0"> of time.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">The truth is that attracting and </span><span class= "NormalTextRun SCXW181999902 BCX0">retaining</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff starts long before you post a job advert.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">In this conversation, I am joined by Zoe Chatley, founder of The Channel Recruiter</span><span class="NormalTextRun SCXW181999902 BCX0">, who specialises in helping businesses across the IT channel recruit exceptional people. Zoe brings more than 20 years of recruitment experience and shares practical insights that every MSP owner can apply straight away.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">We begin by exploring why recruitment has changed so much. Candidates are no longer looking only at salary and job titles. They are thinking much more carefully about the type of company they want to work for, the culture they want to be part of, and whether the business genuinely values its people.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">That means if you want to attract and </span><span class= "NormalTextRun SCXW181999902 BCX0">retain</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff, you need to think like a marketer.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">Your future employees are researching your business in </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW181999902 BCX0">exactly the same</span><span class= "NormalTextRun SCXW181999902 BCX0"> way that prospects research your services. They visit your website, review your LinkedIn presence, read employee feedback, and look for evidence that your business offers a positive and supportive place to work.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">This is where employer branding becomes incredibly important.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">Employer branding is much more than your logo or the design of your website. It is the reputation your business has as a place to work. It includes the way your team talks about the business, the stories you share online, and the consistency between what you say and what your employees experience every day.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">Zoe explains that one of the strongest tools available to MSPs is their Employee Value Proposition, often called the EVP.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">Your EVP is the complete package of benefits, flexibility, support, and opportunities you offer to your team. This includes hybrid working, holiday entitlement, healthcare, career development, flexibility for family life, and the </span><span class= "NormalTextRun SCXW181999902 BCX0">little things</span><span class= "NormalTextRun SCXW181999902 BCX0"> that make people feel trusted and valued.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">When you want to attract and </span><span class= "NormalTextRun SCXW181999902 BCX0">retain</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff, your EVP needs to be clear, meaningful, and visible.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">It should appear in your job adverts, on your website, throughout your interview process, and in the everyday experience your employees have once they join your business.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">We also discuss company culture and why it plays such a critical role.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">Culture is what people experience when they work in your business. It is how people communicate, how leaders behave, and how the team supports one another.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">One of the simplest ways to measure your culture is by looking at staff retention. If talented people stay with you for many years and speak positively about the business, that is usually </span><span class= "NormalTextRun SCXW181999902 BCX0">a very strong</span><span class= "NormalTextRun SCXW181999902 BCX0"> sign that your culture is healthy.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">Values are another essential part of this process.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">Your company values act as your internal compass. They guide decisions, shape behaviour, and help you </span><span class= "NormalTextRun SCXW181999902 BCX0">identify</span><span class= "NormalTextRun SCXW181999902 BCX0"> people who align naturally with your business.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">When you attract and </span><span class= "NormalTextRun SCXW181999902 BCX0">retain</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff, you are looking for individuals whose values match your own. Skills can be developed. Character, attitude, and integrity are much harder to teach.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">One of the most valuable parts of this episode is Zoe's perspective on transferable skills.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">If you are struggling to recruit within the IT industry, there are exceptional people outside the channel who may be a perfect fit. Sales professionals, customer service specialists, and technically minded individuals from other sectors often bring fresh energy, resilience, and strong people skills.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">With the right support and development, these individuals can become some of your strongest team members.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">As Zoe says, do not hire for need. Hire for strength.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">That one idea can completely change the way you build your team.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">If you want to attract and </span><span class= "NormalTextRun SCXW181999902 BCX0">retain</span><span class= "NormalTextRun SCXW181999902 BCX0"> the right staff, start by reviewing your culture, clarifying your values, strengthening your EVP, and telling your story more confidently.</span></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">The businesses that do this consistently become magnets for the right people.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="NormalTextRun SCXW181999902 BCX0">And when you have the right people in the right seats, growth becomes much easier.</span><span class= "LineBreakBlob BlobObject DragDrop SCXW181999902 BCX0"><span class= "SCXW181999902 BCX0"> </span><br class= "SCXW181999902 BCX0" /></span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "NormalTextRun SCXW181999902 BCX0">Connect with Zoe Chatley through LinkedIn </span><a class="Hyperlink SCXW181999902 BCX0" href= "https://www.linkedin.com/in/zoechatley/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW181999902 BCX0"> or through their website </span><a class="Hyperlink SCXW181999902 BCX0" href= "https://www.thechannelrecruiter.co.uk/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0">. You can also send her an email</span><span class= "NormalTextRun SCXW181999902 BCX0"> at</span><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "NormalTextRun SCXW181999902 BCX0">zoe@thechannelrecruiter.co.uk</span><span class="NormalTextRun SCXW181999902 BCX0">.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "NormalTextRun SCXW181999902 BCX0">Make sure to check out our</span><span class= "NormalTextRun SCXW181999902 BCX0"> </span><a class= "Hyperlink SCXW181999902 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">Ultimate MSP Growth Guide</span><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">,</span></a><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class= "NormalTextRun SCXW181999902 BCX0"> a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. </span><span class= "NormalTextRun SCXW181999902 BCX0">It's</span><span class= "NormalTextRun SCXW181999902 BCX0"> 44 pages rammed with advice, </span><span class= "NormalTextRun SCXW181999902 BCX0">insights</span><span class= "NormalTextRun SCXW181999902 BCX0"> and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click </span></span><a class= "Hyperlink SCXW181999902 BCX0" href= "https://themspgrowthhub.com/msp-growth-guide/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "NormalTextRun SCXW181999902 BCX0">to get your copy.</span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "NormalTextRun SCXW181999902 BCX0">Connect on LinkedIn </span><a class="Hyperlink SCXW181999902 BCX0" href= "https://www.linkedin.com/in/ianluckett/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW181999902 BCX0"> with Ian </span><span class= "NormalTextRun AdvancedProofingIssueV2Themed SCXW181999902 BCX0">and also</span><span class= "NormalTextRun SCXW181999902 BCX0"> with Stuart by clicking this </span></span><a class="Hyperlink SCXW181999902 BCX0" href="https://www.linkedin.com/in/stuartwarwick/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">LINK</span></a><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW181999902 BCX0">And when </span><span class="NormalTextRun SCXW181999902 BCX0">you're</span><span class="NormalTextRun SCXW181999902 BCX0"> ready to take the next step in growing your MSP, </span><span class= "NormalTextRun SCXW181999902 BCX0">come and take</span><span class= "NormalTextRun SCXW181999902 BCX0"> the </span></span><a class="Hyperlink SCXW181999902 BCX0" href="https://scaleyourmspquiz.com/" target="_blank" rel= "noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">Scale with Confidence MSP Mastery Quiz</span></a><span class="TextRun SCXW181999902 BCX0" lang= "EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW181999902 BCX0">. </span><span class= "NormalTextRun SCXW181999902 BCX0">In just three minutes, </span><span class= "NormalTextRun SCXW181999902 BCX0">you'll</span><span class= "NormalTextRun SCXW181999902 BCX0"> </span><span class= "NormalTextRun SCXW181999902 BCX0">get a 360-degree scan of your MSP and </span><span class= "NormalTextRun SCXW181999902 BCX0">identify</span><span class= "NormalTextRun SCXW181999902 BCX0"> the one or two tactics that could help you find more time, engage & align your </span><span class= "NormalTextRun SCXW181999902 BCX0">people</span><span class= "NormalTextRun SCXW181999902 BCX0"> and generate more leads.</span></span><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0" lang="EN-US" xml:lang= "EN-US"><span class="TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW181999902 BCX0">If </span><span class= "NormalTextRun SCXW181999902 BCX0">you're</span><span class= "NormalTextRun SCXW181999902 BCX0"> serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us </span></span><a class= "Hyperlink SCXW181999902 BCX0" href= "https://go.themspgrowthhub.com/are-we-the-right-fit/" target= "_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "NormalTextRun SCXW181999902 BCX0">.</span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "NormalTextRun SCXW181999902 BCX0">OR </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "NormalTextRun SCXW181999902 BCX0">To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click </span><a class= "Hyperlink SCXW181999902 BCX0" href= "https://www.facebook.com/groups/738967166458742/" target="_blank" rel="noreferrer noopener"><span class= "NormalTextRun SCXW181999902 BCX0" data-ccp-charstyle= "Hyperlink">HERE</span></a><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div class="OutlineElement Ltr SCXW181999902 BCX0"> <p class="Paragraph SCXW181999902 BCX0"><span class= "TextRun SCXW181999902 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class= "NormalTextRun SCXW181999902 BCX0">Until next time, look after yourself and </span><span class= "NormalTextRun SCXW181999902 BCX0">I'll</span><span class= "NormalTextRun SCXW181999902 BCX0"> catch up with you soon!</span></span><span class= "NormalTextRun SCXW181999902 BCX0">  </span><span class= "EOP Selected SCXW181999902 BCX0" data-ccp-props= "{}"> </span></p> </div>

290 total episodes available

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Ian Luckett

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Ali Stewart

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Julie Hutchison

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Stuart Warwick

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Clare Elliott

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Ken Roulston

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Greg Jones

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Claire Jenks

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Jay McBain

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What is The IT Experts Podcast?: The IT Experts Podcast with Ian Luckett, is designed to help ambitious IT/MSP business owners build a profitable tech business.

In this show you will learn the complete tried and tested strategies that are working today as Ian helps techie business owners in the IT / MSP community on a daily basis.

The content of this Podcast is a blend of expert advice and Interviews with some of the most successful people in the industry, offering massive value and a wise range of topics from his MSP profit Builder System.

Whether his guests are experts from large enterprises, established IT/MSP businesses, serial entrepreneurs, or world class techies, they all have great stories and content to share.

So, if you are preparing your IT/MSP business for growth, then we will help by sharing what IS and what ISN'T working in business right now.

Our outcome for you listening to this podcast is that we help you to spend quality time working ON your business rather than being consumed IN it!
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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