The Complete Agent Podcast
Claim This Podcastby Ian Storey, David Warburton and James Kendall
Podcast Authority
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Podcast Overview
<p><b>Hosted by top-performing estate agents David Warburton, Ian Storey and James Kendall.</b></p><p><br /></p><p>The Complete Agent Podcast is your weekly inside track on building a smarter, more profitable estate agency.... without the fluff. </p><p><br /></p><p>With over 60 years of combined experience, your hosts bring real-world strategies, proven marketing tactics, and honest conversations from the front lines of the UK property market.</p><p><br /></p><p>Each episode delivers practical insights on winning premium listings, commanding five-figure fees, navigating market shifts, and building a brand that attracts the right clients. Whether you're an independent agent, self-employed, or scaling your own agency, this is the podcast you’ll wish you found sooner.</p><p><br /></p><p><b>Direct mail, social media, mindset, market insight, and the systems we actually use - all laid bare.</b></p><p><br /></p><p>Join the UK's most ambitious agents and start becoming a Complete Agent.</p><p><br /><br />Join the Private Facebook Group here! - https://www.facebook.com/groups/911153513904767/</p>
Language
🇺🇲
Publishing Since
1/11/2024
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Recent Episodes
June 11, 2026
120. How North Wall Raised Fees And Changed Their Entire Agency Ft. Craig Thompson
<p>In this episode of The Complete Agent Podcast, Dave Warburton is joined by Ian Storey, Michelle Smith and special guest Craig Thompson from North Wall.</p><p></p><p>Craig shares the journey of building North Wall from a standing start into a premium-focused agency, including the challenges of moving from the middle of the market towards higher value homes. The conversation covers branding, fee confidence, team buy-in, personal brand, video marketing, customer service and why simply using professional photography is no longer enough.</p><p></p><p>The group also discuss the importance of culture, leadership and helping valuers believe in the value of the service they deliver. Craig explains how joining The Complete Agent has helped increase average fees, improve confidence across the team and sharpen the agency’s ambition for future growth.</p><p></p><p>A strong episode for agents who want to raise their standards, improve their brand, charge stronger fees and build a team that genuinely believes in the service they provide.</p>
June 4, 2026
119. Buyers Have More Data Than Ever. Now What?
<p>This week on The Complete Agent Podcast, the team discuss a market that remains active but increasingly price sensitive. Ian shares updates on Storey Homes’ expansion into Knutsford, the launch of a new mortgage brokerage, and the challenge of slow conveyancing times despite a strong pipeline. </p><p></p><p>James talks through recent premium instructions, the impact of high quality marketing on winning listings, and why homeowners are increasingly recognising the difference between a basic Rightmove listing and a comprehensive marketing strategy. Dave reflects on a busy sales pipeline and the importance of keeping sellers informed during a market where buyers are negotiating harder than ever. </p><p></p><p>The main discussion centres around the growing use of AI by buyers during negotiations. The team explore how tools such as ChatGPT are being used to generate low offers backed by seemingly persuasive market data, and what agents can do to handle these conversations effectively. Rather than becoming defensive, they discuss the importance of understanding buyer motivations, using local market data confidently, and focusing on emotional drivers rather than simply debating statistics. </p><p></p><p>Michelle adds a coaching perspective, explaining why emotional intelligence is becoming even more valuable in an AI-driven world. The conversation covers how to diffuse difficult negotiations, build stronger relationships with buyers and sellers, and ensure teams are equipped to handle increasingly informed consumers. The episode concludes with practical advice on pricing, seller expectations, and why strong communication remains the most valuable skill an estate agent can possess. </p>
May 29, 2026
118. The Boundary Problem Costing Agents Their Freedom
<p>In this episode, James Kendall and Michelle Smith explore one of the biggest challenges facing estate agency business owners: how to genuinely switch off.</p><p></p><p>The conversation starts with Michelle reflecting on a family holiday to Rhodes and the surprising creativity that emerged once she disconnected from the day-to-day demands of business and life. That sparks a wider discussion around burnout, boundaries, leadership, coaching and the importance of building a business that can operate without you constantly being present.</p><p></p><p>Alongside the discussion on holidays and leadership, James also shares practical advice on dealing with slower-moving listings, managing seller expectations and understanding the difference between patience and pricing problems in today’s market.</p>
131 total episodes available
Recent guests on The Complete Agent Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Lucy Noonan
Guest
Ellie Rees
Guest
Hayley Dixon
Guest
James Warren
Guest
David Warburton
Guest
Heather Staff
Guest
Sam Hunter
Guest
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- What is The Complete Agent Podcast?
<p><b>Hosted by top-performing estate agents David Warburton, Ian Storey and James Kendall.</b></p><p><br /></p><p>The Complete Agent Podcast is your weekly inside track on building a smarter, more profitable estate agency.... without the fluff. </p><p><br /></p><p>With over 60 years of combined experience, your hosts bring real-world strategies, proven marketing tactics, and honest conversations from the front lines of the UK property market.</p><p><br /></p><p>Each episode delivers practical insights on winning premium listings, commanding five-figure fees, navigating market shifts, and building a brand that attracts the right clients. Whether you're an independent agent, self-employed, or scaling your own agency, this is the podcast you’ll wish you found sooner.</p><p><br /></p><p><b>Direct mail, social media, mindset, market insight, and the systems we actually use - all laid bare.</b></p><p><br /></p><p>Join the UK's most ambitious agents and start becoming a Complete Agent.</p><p><br /><br />Join the Private Facebook Group here! - https://www.facebook.com/groups/911153513904767/</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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